Welcome to the City of Riverside’s 311 App. This app allows you to submit service requests for common things like a clogged storm drain, code violation, removal of graffiti, park maintenance and more. You can also review submitted and closed requests and pay your Riverside Public Utilities bill right from the app.
IN THE CASE OF AN EMERGENCY, PLEASE DIAL 911 AND DO NOT USE THIS APPLICATION. DO NOT USE THIS APPLICATION WHILE DRIVING. Though monitored, this app does not imply or ensure immediate response.
We recommend creating an account so you can access your past 311 submissions and check the status of pending requests. You can use the app without an account but you will not be able to access past submissions nor check the status of a submission.
If you have enabled geolocation services, location information will be sent with photos which have been taken when submitting 311 requests. If you have not enabled geolocation services, you will need to provide the address and cross street of the incident.
We request that you take photos with as much of the surrounding area as possible so that our teams can easily identify the location. You may submit multiple photos. Please do not attempt to take photos while driving.
This app is free from the City of Riverside but your carrier may charge standards rates for use of data.
Bug fixes and performance improvements.
Ratings and Reviews
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I have been reporting an area of the city walkway that is landscaped privately by Mariposa landscaping. The sprinklers both don’t work and some are broken. Water pours onto dirt walkway and makes muddy mess . Gutter full of mud. Reported several times over last 3-4 weeks. No fix. The area is on Washington between Bradley and Highridge. This watering occurs daily and wastes a lot.
Could actually be a very good tool to help with problems.
The downfall is two parts one is the app. The other is the city and the lack of response. Not sure if it is someone just closing out complaints instead of actually taking care of the concerns. Even after multiple gun shooting in the area and police only come if called and then it takes so long very long time for them to arrive. The lack of action says more than anything! “Actions speak louder than words”. Or in this case lack of actions. The app is not stable and very difficult to log in on multiple platforms . Hopefully the new representation at city hall can fix this app to actually work.
Latest Update Is a Step Backwards
The latest update to the app put a black background in free from text boxes and the font color is black, so at least from the app, you can’t see what you’ve typed.
Also, the login screen doesn’t offer to remember credentials or use Face ID to login on iPhone. A previous version at least remembered your credentials. Not a huge defect, but the UX has taken at least a couple steps backwards into 2002.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- City of Riverside
- 85.4 MB
- Requires iOS 10.0 or later.
- iPod touch
- Requires iOS 10.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © City of Riverside, California
With Family Sharing set up, up to six family members can use this app.