See anything you want to improve in your community? San Antonio’s 311SA is the first social network for civic engagement where you can report non-emergency issues, such as potholes or graffiti while earning points and rewards.

Interact with your city by using the 311SA mobile app to:

Flag it: Snap a photo, select an issue from a list of 311 service request types, report it to your city.

Monitor: Monitor the progress the city is doing on your reports in real-time. Receive updates as it gets fixed!

Get Rewards: Engage with your city, get points, earn rewards, and reach new levels of engagement.

Build Community: Follow your Urban Feed! Vote up urgent issues, and share it on Facebook and Twitter to rally support.

What’s New

Version 1.0.9

Thanks for using 311SA!
We did some routine maintenance. Feel free to send us any comments, questions, or suggestions throughout in-app support in Settings.

Ratings and Reviews

2.9 out of 5
50 Ratings

50 Ratings ,

Good idea. Needs improvement.

I posted a claim and it was closed within a few hours and I’m not sure why. There was no reason for the closure. Was it registered with the city? Was it a duplicate claim? I wish there was a way to better interact with the developers to give feedback.

Developer Response ,

Hi Ryan,
Thank you for downloading the 311SA mobile app and providing us with your valuable feedback. We understand that your case was closed on the 311SA app with no detail regarding the closure. Currently, users are not provided with a closure reason due to limitations of the City system; however, the City is in the process of implementing this improvement. To receive more information regarding your request or to provide additional feedback, please email at and provide the case reference number. This number can be found on the “Flag Detail” page for your case. Thanks!

T-Reeeeel ,

More than an app!

So, super cool story: Wednesday i was downtown and got to attend the launch of the 311SA app, and listen to its creators and stakeholders speak passionately about the impact it will have on the city.

That same day, as I drove home, I noticed some graffiti on a wall at my exit, so yesterday I stopped (safely) on the side of the highway on the way home and made use of the app. It took me maybe 45 seconds to submit a photo, and I was done!

Well, today, LESS THAN 24 HOURS LATER, the graffiti has been painted over!

HUGE shoutout to the Cityflag guys and city services for the amazing work you’re doing for San Antonio!

MartyGras81 ,

And I thought the old app was bad

This “new & improved” 311 San Antonio app that City officials are constantly touting is terrible. When I first downloaded and opened it, it contained another person’s personal information. I’ve since removed and re-downloaded but the functionality just isn’t worth coming back to. The map function does not work. The app inevitably freezes anytime I try to take any action. I hope city taxpayers didn’t pay for this.


City of San Antonio Texas
118.6 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating
Rated 12+ for the following:
Infrequent/Mild Cartoon or Fantasy Violence
Infrequent/Mild Profanity or Crude Humor
Infrequent/Mild Realistic Violence
© 2018 San Antonio City


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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