311SA 12+

This app rolled out FOUR years ago. The last update was an entire year ago. The lack of COSA’s attention to this app is bewildering. It has an insane amount of potential, and I wish I could help the developer(s).

I mainly use the 311SA application to report concerns. When choosing a category, I think it’d be far easier to have a text entry that searches the appropriate category based on keywords. I find it very difficult to find the specific category I’m looking for and sometimes log under the inappropriate category because I can’t see the correct one.

Example: Rather than clicking the “+,” selecting a category, then choosing a concern, I think it’d be far easier to type a concern and have keywords tagged. For example, I would type “stray animal,” and the “roaming/stray animal” concern would populate.

I tried signing up for an account, but whenever I tap on the password box, it just pulls up a blank window, so there’s no way for me to actually enter a password and create an account. So then I tried updating my profile details, but when I go to save them, it only saves some fields and not others. I tried several times and couldn’t figure out how to get it to save my selections. If basic functionality like this is not working, I’m guessing the developers did zero QA. Very poor user experience.

I agree with the previous reviews, app is always having issues and when I reported the problems personnel are not aware of anything. Tried reinstalling repeatedly and the same problems reoccurred! I can’t believe that in this day and age the technical issues can not get fixed!