The 3CX client for iOS only works with 3CX Phone System v16 and V15.5. It will not work with other commercial or open-source PBXs. Some features will only work with Version 16 so it is recommended to update your 3CX Server installation to V16.
This app allows you to make and receive office calls on your device from anywhere. The app fully supports PUSH, allowing your device to be on standby when not in use and save battery life. When an incoming call occurs on your office extension, your device will 'wake up' and notify you as it would with a regular GSM call.
- Make and receive calls on your smartphone/tablet from your office extension.
- One number concept. Calls made to your office extension will ring on your iOS device.
- Reduced mobile phone bill; call colleagues via the 3CX client rather than via the mobile network.
- Seamless out of office or in office detection.
- Transfer & Hold calls.
- Easily change your status (available, busy etc.).
- Take multiple calls simultaneously.
- View the status of your colleagues.
- Easily setup conference calls.
- Instant Corporate Chat.
The 3CX client requires Apple PUSH to be configured by your organization's PBX administrator.
Warning message informing users that a major update is coming soon.
Ratings and Reviews
As long as I’m connected to Wi-Fi , the app seems to work well. However when I leave my office and I’m depending upon cellular service, I find that sometimes the caller cannot hear me, or I cannot hear them.
I also have a lot of issues inside of my office in areas where the Wi-Fi coverage is not as good secondary to the lead walls in the x-ray department.
I can’t always rely upon receiving text messages from my staff on 3CX which is annoying not to have 100% consistency. I recently used the WebEx conference calling and was able to easily connect with another caller without any issues. Quality was quite good and I was impressed with the ease of use.
If I use my cell phone to call the recipient who works in an older building utilizing older equipment I can hear them, but frequently they can’t hear me. In other words, outbound call reception Is not only based upon reception in my office, but it also is dependent upon the quality of the equipment on the receiving end. I find that this variable is also Problematic.
Overall, i’m a little frustrated that I don’t seem to have 100% reliability with this 3CX system.
Great when it works, but it’s horribly unreliable
I really want to love this app, but I can’t. When it works, it works great! The problem is that it’s just not reliable. I use this app only when I’m in my office with my iPhone connected to my office’s wi-fi. Frequently (but not always) when my iPhone is connected to my AirPods and I launch it and make a call, the call connects and I can hear the recipient, but the recipient cannot hear me. When I click the speaker button on the “in-call” screen, it says it’s connected to the AirPods, yet the recipient can’t hear me. And it’s not just with Apple’s Bluetooth AirPods. This also frequently happens with Apple’s wired EarPods. In addition, I can never successfully make 2 calls in a row without having to force the program closed. The first call connects, but the second call doesn’t. Basically, I have to force-close the app after every single call. Occasionally even a force-close doesn’t help either and I end up having to reboot the phone for the app to start working again. This is all on a brand-new iPhone XS Max running iOS 12.1. I had the same results with my previous iPhone 8+.
Started strong and went downhill
I’m typically not a 1 star reviewer...but it has gotten so bad that I cannot even leave my office and accept a call.
As a reservations person for large activity center, I rely on connectivity and mobility. When we first signed up, I was able to move all over island and about my day while having no problem connecting a call. The product was superior to ATT Ring Central. We were happy.
Now it barely can register to the network and when it does it gives a spinning wheel of death trying to connect a call. If you change cell towers once a call is connected, it drops the call. If you switch from WiFi to cell tower once a call is connected it drops the call.
I’ve been a squeaky wheel with our IT providers who administer this product and turns out it is the product itself that has failed.
I would like answers and a response from 3CX directly but they never seem to want to hear from customers directly and all calls must be administered through our IT provider.
If you are with 3CX and would like to give me a call, you can get our contact information from Data Voice Options out of Colorado. I’m their only client on an island and they have my permission to give you my contact info!
- 15.5 MB
- Social Networking
Requires iOS 10.0 or later. Compatible with iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, iPad Pro (12.9-inch), iPad Pro (12.9-inch) Wi-Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7-inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5-inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro (12.9-inch) (3rd generation), iPad Pro (12.9-inch) (3rd generation) Wi-Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi-Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi-Fi + Cellular, and iPod touch.
English, Bulgarian, Czech, Danish, Dutch, French, German, Italian, Japanese, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Tagalog, Turkish, Ukrainian
- Age Rating
- Copyright ©2019 3CX Ltd.
With Family Sharing set up, up to six family members can use this app.
Get things done within this app using just your voice.