7-Eleven: Rewards & Shopping +12

I LOVE this mobile app! There are tons of deals and savings on multiple brands & items everyday, not to mention the member exclusive deals. Plus, the fuel price lock option is THE BEST! I just recently found this searching through the app & could not believe I hadn’t found it sooner. It finds the lowest price on gas at any 7-eleven in your area & locks it to that lowest price for 4 days, then you get an extra 5 cents off for a member exclusive saving, plus if you add money onto your wallet (cash in-store or with a card on the app) and set the amount of $ you want to pay in gas to be taken from your wallet for mobile fuel pay, you get an extra 3 cents off when you choose the pump # & fill from your wallet saving you a total of 8 cents ONTOP of the lowest price you already locked in. I’ve saved almost 20 cents 1 day & 11 cents another day, I can’t believe how good a deal this is. I will definitely be getting all my gas from 7-eleven now & if you haven’t figured this hack out yet, hop on it! Totally worth it!

Hey Morgen Schmidt! We appreciate you taking the time to share your recent experience. It's feedback like yours that keeps us motivated and helps us ensure we're on the right track. Thank you for being a valued 7-Eleven customer! 800-255-0711

Visited this store today as I always do. One of the worst I’ve been in. Told them they were out of Dr Z pepper Root beer an Diet Coke to return 5 hours later that they new about it but weren’t sure they had anymore. Also came here a few weeks ago wearing a fitted dress I had to leave store to get my phone for payment and when they didn’t have 2 out of the two products I was looking for I left to basically be accused of stealing a drink Really?? I asked the lady where she thought I would be hiding it and the time b 4 that using my ebt card buying cold and hot drinks I paid cold first and she gave me the balance a charge for large coffe I grab my cold drinks leaving my friend to pay for his coffee and five minutes later he comes out saying I didn’t pay for my drinks so I checked my friendly little app at hand to see that the charge had been processed meanwhile holding up the line making it seem like once again I stole something out front of all theses customers sheProceeds to tell me that the cashier had voided the whole order and wanted to re-charge me for the beverages it was at that point in time I said she could keep her beverages and that she needed to reimburse me for the original order how embarrassing and humiliating can one store make a person feel one more time and my thoughts are going to be going in a different direction shame on theses employees they have no respect for the people paying their paycheck

Thank you for providing us with feedback! We are always looking for ways to better our service and your feedback is an invaluable part of that process.  We will forward your comments to our Product Team for review and consideration.

to whom it may concern
On multiple occasions, I have entered different locations without having my cell phone to be able to use discounting that is applied.
I am aware that entering my phone number at the point of sale should apply the same discounts because my phone number is tied into my apps of reward. Unfortunately, this is not the case for pumping gas, or receiving discounts on items, such as beverages from the fountain, although the modest $.30 difference( large beverage drink in this example) most people would scoff at for me, it is the principle of the advertisement that coincides with the use of the app. I was told on more than one occasion that it was the computers. Obviously, I am not blaming the rep/cashier at the point of sale. However, once the difference has been acknowledged that the discount did not apply, I do think that the right thing to do is to correct the error at the point of sale, instead of overcharging, shrugging your shoulders and asking if i wanted to continue with transactions.

I hope this message falls on the correct set of ears and it is used for education and possibly correcting the computer errors so reps don’t have to give a customer A DUMB look and not be able to problem solve.

Oh no! We are very sorry to hear about this experience. Please give us a call at 1-800-255-0711, and a customer service representative will assist you further on this matter. Thank you for being a valued 7- Eleven customer!