7-Eleven Transact Prepaid 4+

I would put a negative number if possible I spent 4 hours to be told I wasn’t born in the state I had on my account so they refused me my money after lock-in my funds. I wasn’t forewarned just told after they locked my account my money wouldn’t be available for 7-10 business days while awaiting a new card! When I spoke to the 1st customer service employee they were no help just rude & played dumb they manage to get me off the phone with no solution. I got the next 3 to put me in limbo on hold for over 2 hours total. I heard hold music till it just stopped! Call back to be told again please hold, she just left it muted till I hung up & after screaming till I wanted to lose it I got charged the fee they all claimed would be waived due to inconvenience & trouble involving my account. This company needs to be shut down it’s pathetic & so are each and every sorry p.o.s I dealt with this past few hours & terrible waste of my life I’ll never get back. 👎🏻

Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at social@netspend.com.

I was alerted to a potentially fraudulent charge on my account and I confirmed I didn’t make the charge. Instead of just refusing the charge, they shut down my whole account! I had over $200 on my card that I was using until payday. I was already annoyed that I couldn’t reach my money and the first representative told me I would receive a new card within three days. Five days passed and no card. The next two representatives were very unhelpful and I finally spoke to a supervisor who also didn’t seem to understand what she was doing. Terrible experience all around. My money should not be held hostage by them.

That doesn't sound right. Cards are blocked as part of our standard procedure when an unauthorized transaction is reported. We understand this can be an inconvenience, but we can assure you that it is only meant as a protection of the funds in the account. Replacement cards can be ordered through the app. Email us at social@netspend.com if you are still needing assistance.

i’ve had this card for years and never had problem with my money not being there when it was deposited through my job or my taxes nor did i have issues when i load my card. they’ve never asked for more information or passwords to my email. and it’s not that hard to talk to live customer service. it just takes some common sense. like entering the card number wrong or disputing a charge will take you to live customer service. they have always been helpful and solve any problems or answer any questions i have.

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