802 Credit Union 4+

Whether in person, over the phone or through online banking, the staff at 802 Credit Union make this organization a welcoming place to bank. I appreciate all you do.

I am furious with this app. The formatting is confusing and glitchy. I’ve needed to change my password multiple times because it says I’m entering it wrong, even though I know I’m not. Back when it was River Valley Credit Union, I set up my checking account to opt out of overdraft protection so that my debit card would just get declined instead of me getting a huge overdraft fee. Now apparently that agreement is null and void. I was given no notice for the policy change and thus had no reason to think that there was any issue. Unfortunately, it seems I’ve now been charged a ridiculous amount of overdraft fees so now my account is hundreds of dollars in the negatives. Meanwhile, my card has been going through just fine while I make small purchases of less than $10. I am so upset. This is catastrophic and I can’t afford this. I just received several insufficient funds notices in the mail but until now, I never knew there was an issue. Terrible business and awful app.

Imagine a company buying out another company and then screwing everything up! Phone lines are always busy. The app consistently asks for your 3 questions to “log in” from your “personal” phone from this app!
802 Credit Union, you would be better off going back to River Valley Credit Union. At least they had their business in line and correct!
Buy the company and wait 6 months to update everything and transfer over. Then shut down every one’s account for an entire weekend, which is HIGHLY illegal! But it’s okay, “we’re updating our system”
I’m definitely going to switch my bank. I’m tired of this ongoing non stop problematic issue of not being available!