Take the 8x8 Work service with you on the go with the 8x8 Work Mobile app for phone, video conferencing and chat. 8x8 Work Mobile app is an all-in-one cloud-based collaboration tool that organizations around the world use to mobilize their workforce. Whether you work for a small business or a large corporation, 8x8 Work Mobile can be an indispensable part of your company’s remote workforce and work-from-home strategy.
8x8 Work Mobile includes a Cloud phone, HD video conferencing, chat, directory services and more. It integrates seamlessly with 8x8 Work Desktop to provide users with the same features and benefits when they work remotely as they would have in their office.
All-in-One Collaboration Solution — 8x8 Work Mobile lets you stay productive with calls, video conferencing and chat, all in one app.
Stay accessible to all your contacts via your business phone line using your personal phone
Communicate timely business-critical information using Video Meetings and direct-to-YouTube live streaming
Reduce email reliance with public and private chat rooms to help your communications stay organized around projects
Onboard new remote workers or employees based in new office locations quickly
The admin portal provides IT managers with the same administration capabilities whether employees are remote or in the office
Make HD audio calls with contacts from your company directory or personal contact list.
Host video and audio meetings from your phone, record meetings and chat with meeting participants
Check presence status and send messages, share files and @mention colleagues in 1:1, private or public chat rooms
Set business hours and turn-off incoming calls and notifications either for a selected period of time or outside of your work hours
Choose Wi-Fi or cellular data for a consistent calling experience
Use of the 8x8 Work Mobile app requires a paid 8x8 X Series subscription or a free 8x8 Express trial account.
Improvements and minor bug fixes
Ratings and Reviews
System works great
8x8 has many features that work well for our company such as multiple numbers and complete access on your cell phone or desk phone and has the ability to see on inbound calls what number was dialed. I would like to be a little simpler to change the outbound caller ID. It is done by logging into the admin console on your computer and changing it under the user info. If I am using the app on my phone and need to switch which number I am calling from to make another call then it is rather cumbersome going over to the admin webpage to switch it. Would be nice to have that feature with quick access in the phone app. Also, the system only allows you to be logged into one remote device at a time. I would like to be always logged into my phone and iPad at the same time but as soon as I log into a second device I am logged out of any place I was already logged into.
Developer Response ,
Thank you for taking time in reviewing our service. Regarding your caller ID concern, you may change it from the 8x8 work application from your computer by following this guide > https://support.8x8.com/cloud-phone-service/voice/work-desktop/changing-outbound-caller-id-in-virtual-office-desktop-5.9-new-experience. Unfortunately you can only log in one at a time. If you are logged in to 8x8 work on a pc and logged in to another PC then it will log you off, that is the same thing in mobile. Hope that helps!
Works but could be better
The app is really innovative and convenient for those that need to take work calls on the go. However, I wish the option to FaceTime people was not on the call screen. My cheek FaceTimes clients unfortunately often and then they try to FaceTime my cell number back and I don’t like that. I also would like to see an option to separate the calls from my cell call log and only see work calls in the app. Because it is easy to accidentally call a client back instead of my mother. Especially when my toddlers clumsy fingers are trying to make calls. And my personal calls get lost in the 65 work calls I get a day. Other than that the app is always lagging. It gets frozen on screens and won’t let me answer calls. Sometimes I see calls coming in on the computer app but it isn’t ringing through on my cell app. And the vm takes a while to update. The app has great features and potential to be a trail blazer. But there’s some key things like mentioned here that could really turnaround my overall view of the app and it’s overtaking of my cell phone.
Lack of MMS and lag with VM playback
I have been using this product for a few months now and I have found that the voice quality and functionality of the app are just fine. My major complaint is how difficult it is to provide feedback and get answers to when certain features will eventually be available. My business relies on SMS as well as MMS for communicating with customers, and I am a bit frustrated that I have to go to a third-party in order to accommodate picture messages outside of this interface. I switched from ringcentral because I was not happy with their technical support and lack of certain basic features but it at least supported MMS out of the box.
My only other issue is VM lag sometimes during playback and transcription. I wish transcripts were shown in the desktop app instead of via email.
Overall I’m happy and sticking with it.
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- 8x8, Inc.
- 170.4 MB
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
English, Dutch, Finnish, French, German, Italian, Portuguese, Spanish, Swedish
- Age Rating
- © 2010-2021 8x8, Inc.
Get things done within this app using just your voice.