I use this app a lot, but the last two times I have done a delivery order it actually placed a carryout order, which is incredibly annoying. The problem is that you MUST fill out the carryout tab even if you want to do a delivery order. If you select the delivery tab and try to order, it tells you the carryout must be filled out. And when you do that, and hit save, it immediately places the order if everything else is filled out. This has happened to me twice, not only inconveniencing me buy also wasting money on a tip I thought was going to the delivery driver. You cannot cancel the order or report a problem once it is submitted. And then, just to mock me, the "submit feedback" link they offer doesn't actually work. There's one other problem and that is with the location. The app is unable to automatically detect my location. Even though permissions are granted, every time I do a new order I have to choose a location. If I click on the locator it finds me, but the map is zoomed out so I have to zoom in every time to find the closest restaurant.

I love the Nines! The app experience is really excellent until I go to order. I get kicked to the web ordering site that doesn’t let me do simple things like have a favorite location. I can’t tell you how much I hate having to zoom in on a map to try and find my Nines Every Single Time 🤬. It kind of ruins an otherwise great experience.

Ordered boneless buffalo wings on the app. Went to pick them up and even though there were no other cars in the parking lot still had to wait an additional 10 minutes before they brought out our food. When I got home I had a container with plain chicken tenders in it and a small container with some Franks Red Hot Sauce in it. In other words, make them yourself. When I called there customer service line I couldn’t even speak to anyone. The recording said leave your name, phone number and explanation of what happened and they would return my call in the order it was received, well I must be quite a ways down there list because it’s been over a week and no communication whatsoever, except of course to send me repeated solicitation of their catering service and what not. Because I obviously don’t matter to them I will be deleting their app and will never do business with them again and I will make it my mission to tell everyone I meet of their customer service. I might not get any satisfaction from the company but I will cost them future customers.

Have been coming to 99 for years. The food is awesome and when they have Lobster in the summer it’s so delicious an plentiful. Also so happy they started curbside service they are always are on time and the servers that come to the car are always pleasant the service is excellent. Let me just say “They never fail here @ 99”. KUDOS 99