AAA Mobile 4+

This App gives me a feeling of security!

I’m a first time user of the AAA app. Last Friday while on the interstate our truck overheated and so did the transmission, blowing fluid out of the dipstick tube, so I called AAA for assistance. While on the phone they walked me through installation of the app. While I was on the phone the truck cooled down and my husband was able to put transmission fluid back in the truck. I was able to cancel my call for assistance easily using this app. Yesterday I went out to go to work and my car cranked but would not turn over. Today I used the app to schedule my car to be towed to our mechanic. They kept in touch with me through the whole process with text messages and a map on the app that showed me where the tow truck was at at all times and it’s ETA. These are wonderful features! I keep thinking about what if I was alone and stranded on a dark road? I would know that help was on its way because the app also has the ability to locate me, and if I’m remembering correctly it asked if I’m in a safe location and gives me an option to call 911. SECURITY :-)

개발자 답변 ,

Thanks for the feedback! We are pleased to hear this!

God to know

Since doesn’t exist a place where I can share my experience with AAA I’m gonna do it in the app review with the hope that it doesn't happen to anyone else, 8 months ago I needed a towing service, I called them at 5:00 pm and they told me that everything was late and it was going to take at least 2 hours. 4 hours passed and no one arrived, when I called again they told me that I could wait or I could pay for a service on my own, then I could upload the receipt to their website and they would gave me a refund of what the service would cost because the ETA of the tow truck that they where sending was for 11:00 PM. I hired a service on my own, and uploaded the receipt to their website. 8 months have passed and I have not heard anything about my supposed refund even though they only towed me 3 miles and my membership is Plus. But the insulting thing is that when you call the number that they gave you, you literally spend hours on line and no one answers. So I call the regular number asking for an email address where I can explain my case… the representative tells me that she doesn't have any email that she can give me for that, that if I want to apply for a credit card 😂😂. The level of disrespect and the way they handle the situation is regrettable. There is no contact information were you can address them for this matter, your paying for a service that they’re not providing.

App generally ok, but timer is flawed

The app is generally ok. It provides a space to put your member card so you don’t have to carry it around, links to other services you can buy, and the roadside assistance link. Generally, the request for roadside assistance is easy to use - just a few clicks and help is supposedly on the way. The issue is that the “arrival time” timer isn’t really based on any actual information for your case. It’s an average of all of their service calls. My 20-min wait has turned into a 90-min wait, with phone support stating they don’t really know where the service techs are or when they’ll arrive or if they’re really on their way to me. First time user of this app and the roadside assistance service of AAA. Honestly, my next round I’ll continue using USAA. Their communication (app, text, and phone) are much more rooted in reality and don’t set up false expectations or hopes while you’re stranded on the side of the road.

**Edit to update that we’ve now been on the side of the highway for two and a half hours, and the phone tech finally shared that A)They haven’t found a driver yet and B) they’re not sure they can because all of the orgs on their list aren’t affiliated to AAA anymore. So, yeah - the timer in the app is a gimmick. There wasn’t anyone on the way when it started counting down. I’ll give the app five stars for setting false expectations, thou!

개발자 답변 ,

We sincerely apologize for your roadside assistance experience. If you don't mind would you please provide information such as your name and membership number to the email AAAAppsFeedback@national.aaa.com? This will allow us to have the information needed to help review your experience with your local club. Thank you.