Aaptiv: #1 Audio Fitness App ١٧+

Less means more

I’ve been an Aaptiv member for a number of years and have witnessed it grow and improve. I usually use their treadmill, strength, and meditation routines. And tend to use the same trainers and workouts. About a year ago a friend got into the Peloton and although I don’t have the space for a peloton I was persuaded to try their app. I tried to like the Peloton app but for me, I prefer not needing to be looking at the screen while working out. It may not be a big deal for some but for me especially for the strength training exercises it’s enough for me to look at a video on how the moves go and I no longer need to look at it after I get the hang of it nor do I need to have the trainer do the exercises with me. I like to move through the exercises relatively quickly but with the peloton app you’re waiting for the trainer to get into position, get their weights in the video. I prefer to have the trainer talk through the moves (like in Aaptiv) and view the moves if needed so I don’t waste my time waiting for the trainer do the exercises with me. So I went back to Aaptiv because I prefer their approach and interface that’s straight forward and uncomplicated. I don’t know about all the Aaptiv trainers but Kenta, Ackeem, Meg, and Amanda B are very good at voice instruction. They’re my favorites. This is a long overdue review that is given out of my gratefulness to Aaptiv and I want to thank them for all of these years of helping me stay consistent and motivated.

Poor Customer Communication

I loved this app. You can sort exercises by trainer, type, length, and difficulty level. Super user friendly. I would look at a whole week in advance and plan my workouts. Recently, they pulled ALL my favorite classes and my two favorite trainers. They did not give notice. I finally found out by going out to their FB page. I made sure every workout I left a review about the class and what I thought about the trainer. If they were truly meeting the needs of their clientele, then they would have seen that some of us primarily only used what they pulled. The sad thing is they have no other similar classes or the type of trainers I learned to love. Also, their customer service is lacking. They say you can email for help. I emailed due to technical issues. That was yesterday and I am still waiting to hear back and it was “during hours”. When you are working out, most people have only so much time. If you can’t use the app due to technical issues and have to wait days to resolve, that pretty much squelches that workout plan. I would hope Aaptiv would be more responsive to their users technical issues as well as notify them regarding changes to the program. I signed up for the old Aaptiv. I feel I should be able to get my money back as this is not the program I signed up for.

Bugs need eradication

I used this app several years ago with great success. It was a great app to have the curated runs with appropriate music, all synced up perfectly. The encouragement from the coaches was spot on.

I’ve just come back to the app after several years of not using it and I find that many of the program outdoor running workouts do not download to the Apple Watch Ultra. This is a huge disappointment as I refuse to take my iPhone brick on runs with me. I called customer service after getting their phone number from the email response and I actually got a call back! I talked to Kris and he said that they were going to be working on fixing this bug so that all the workouts work on the Apple Watch Ultra. I am extremely skeptical that they will fix this, but I’ll give them a chance. I see that this problem has existed for a long time as per the reviews. If this doesn’t get fixed I’m going to delete the app and suspend my subscription as the app does no good for me if I can’t use it on my Apple Watch. More to follow. I’ll give them a nominal one month to get it fixed and then I’m out of here if it’s not. I doubt if I’ll get a response to this review, as most of the less than positive reviews, don’t receive any response. We’ll see, and if they claim they don’t have my email, that’s false as I gave it to Kris on the phone call and they’ve gotten it several times via my customer service emails. Get to work Aaptiv!

استجابة المطور ،

Hi There, Thank you for taking the time to give feedback about some of the app's features. Our developers are continuing to work daily on providing updates and improvements to the app's features. Per your previous interaction with us, we will reply to you within the support@aaptiv.com email thread, if we have not already. Thank you again for your time.