Academy SilverPass 4+

Pros and Cons from a seasoned daily rider

Pros Drivers look for efficiency and know the roads Most buses are quiet and temperature controlled on cold winter days Passengers can sense camaraderie between drivers in traffic and bad snow, makes you feel part of a team Glad the bus lines still exist post COVID, it’s my connection to New York City Cons Drivers tend to leave stops a minute to three minutes earlier than posted departure times Instances where buses dont show and no communication Buses or old stage coaches with cloth seating are very uncomfortable (lower back and necks) and create animosity between passengers when there are low patience levels from seat discomfort

개발자 답변 ,

Thank you for the positive statements regarding the drivers and your experience with your commute. We strive to provide safe and reliable service. We will work harder to make sure the issues you have experienced do not occur in the future.

Mr

I’m unhappy with your driver he pushed me out and let me take the right with you bus I have to download it again for second time to put new Credit Card
The right is for one hour and 40 minutes so I can do everything from my credit card to pay the bus and I am late to work that day so now I think I’m allowed to come with you I do shopping around see what happened

Good app, but no response if issues

I used this app a year ago and started using it again two weeks ago. Yesterday, I made a mistake by purchasing monthly ticket using two credit card. I wanted specific amounts to be charged for each credit card. Instead the system split amount equally between both cards. I contacted app developer immediately (as instructed in the app) with no response. This app still lacks lots of important features, to include customer support if you made a mistake while some of of the features are not necessary.

개발자 답변 ,

Sorry to hear. You can fill out the contact us from in the app and customer service will get in touch with you to help you resolve any issues. Or you can email KRandazzo@acacemybus.com.