Accelo (Classic‪)‬ 4+

Not very useful

I feel like it’s very hard to get any sort of significant work done on this, primarily because the Inbox function seems very under developed.

For instance, The app does not allow you to action activities by clicking a button, so the inbox seems to be just a dump of all your activities. Because there is no mark as read or unread feature, this makes it very hard to see what’s new, and manage my inbox on the road while waiting for something. That basic functionality is missing, and that really put a damper on how much I can actually use the app.

Overall, the app just seems old and stagnant.

Just not up to par

I want to like and use this app, but every time I open it, it just feels clunky and inefficient. It’s lacking basic capabilities like auto-logging of calls made from within the app. Should also support landscape layout on iPad (the app doesn’t really support iPad at all, but displays the iPhone layout in portrait view). I’ll keep coming back because we are investing time and money in the Accelo platform as a PSA solution. But we are definitely doing that despite the mobile app, not because of it.

Ответ разработчика ,

Hey JELake,
We'd love to auto log calls from the app, we're investigating it currently, but have found Apple make it much more difficult to access this data.

We haven't put any time and energy into an iPad app just yet. I'd love to hear your use case on how an iPad app would work for you. Feel free to reach out to us at mobile@accelo.com.

Appreciate you taking the time to leave us some feedback.

Absolutely worthless

Worthless piece of software there is. When you finally DO figure out how to login, it will make you do it all over again when you login the next time. Yay! “Unable to guess deployment”. The app itself doesn’t have much usefulness. Can’t do anything with Requests, Tasks, or Tickets. On top of that: we’re an enterprise. Have our entire company using this. When you do report a bug in the software itself, you just get brushed off and dismissed. Doesn’t matter how simple to fix. Their engineers have clearly better things to do. Use the desktop version instead. Just accept the fact you’ll have to drag your laptop around. G-luck.