Acorns: Invest For Your Future 4+

This app is wonderful… but.

This is a great investing app and a very informative tool. The Acorns team has really outdone themselves. However the reason why this isn’t a 5 Star review is for the lack of flexibility in the aspect of doing things in a very particular way to get certain rewards.
Like Direct Deposits of $250+ into the GoHenry checking account. Supposedly if you make a new checking account and have your employer Direct Deposit at least $250 into the account, acorns will waive the subscription fee. However not everyone has a way to make Direct Deposits, and not everyone read ALL of the fine print.

So I sit here writing this review as a testimony to my battle with the acorns and trying to get my subscription fee waived. If they could maybe add a little bit more flexibility in the way people can deposit into the accounts and maybe make it much more convenient and easier to see that this is a feature offered as well. I didn’t even know I could do this until it’s already been too late. Everyone who makes a Checking account with acorns has a 45d period of making the contribution of $250 for direct deposit to receive the fee waive. However, acorns has made it very difficult to see that this is even a feature. If they could add it to the home banking screen, that would be great.

Developer Response ,

Thank you for your feedback! We apologize for any inconvenience you have faced. We have passed this along to our Product team. We take your input seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.

If you have any questions for us, please contact our support team at: support.acorns.com or by phone at (855) 739-2859

In shock!!!!!

Ya know, Acorns for the most part is a great idea and useful and user friendly platform for people to invest, bank, and do other things, but I have to say that I just found out that without warning or notice my debit card was cancelled and a new one was ordered all because of. A dispute that I filed about a transaction I had seen that I had no knowledge of. So without calling me or emailing me to let me know the results of my dispute and after I specifically told an employee over the phone I cannot have my card cancelled they without warning did it anyways so now not only do I have to take the hit of the transaction unknown but now I have to endure the bombardment of returned payment fees if all the bills I have set up on autopay through the card that was cancelled. This is a very halfbaked unthought out protocol and I am on the fence of switching to a different investment institution because of this. And it’s not like they expedited the card delivery either, I now have to wait 2 weeks, and that’s business days don’t forget so weekends don’t count for the amount of time I’m waiting. Wouldn’t you rush someone’s card to them seeing how there is no physical bank for acorns and one depends on that debit card to have daily access to the money they worked hard for? So frustrated right now

Transaction Dispute

A fraudulent company accessed my checking account and took almost $1500 from my account in a matter of a few hours. Upon seeing the first charge come out, I called customer support in a matter of a couple of minutes of it happening to implore them to freeze my debit card to stop the charges. I was told I would be sent an email, which I was, with directions. The directions were to log in to my account. Why can’t the person on the phone walk you through what do. I was obviously already logged into the app on my phone; how else did I know that fraud charges were hitting my account. I filed a dispute on the charges. I was told there would be a 10 day investigation with the possibility of a provisional credit depending on what they find. I will change this one-star review if this company actually does the right thing and provide me with the relief that I deserve and their insurance will cover. I hate to say this but I suspect it was an inside job and the same people who are investigating this matter are the ones who perpetrated it. I just received an email stating that I have not responded to their email inquiries (not true) and that they have determined that the matter is resolved on my end and that they have closed the ticket. I can’t believe that after having had $1500 fraudulently taken from account that not one single person from Acorns can give me a call on the phone. I am being treated like I am the criminal. Beware of using this company!

Developer Response ,

We are very sorry to hear about your experience and would like another opportunity to address your concerns. Please contact our support team at: https://help.acorns.com/contact or by phone at (855) 739-2859.