Acrostics－Cross Word Puzzle 4+

I love this game but have had to delete it twice as it stopped operating. I have gotten extremely high scores compared to my competitors and then it jams up. If I reload the game it gives me a new nickname instead of retaining the first two names it gave me. It is frustrating but hopefully it will be fixed soon as I really love playing it.

Hello, thanks a lot for rating our app with 5 stars and sharing your impressions and user experience here with us! Please note that every new day you need to start collecting points from scratch. So please note that the score is relevant only for one day - every next day you just start clearing new levels and receiving points again. If you have any other questions or need help with anything else, please contact us at support@severex.io. We'll be happy to assist!

Please let us know if you have any further questions.

* Update: And there’s that flippant response from the developer, about the user’s ability to simply turn off the ads. That’s a lie. You cannot simply turn off the ads. Other apps get by on a reasonable number of ads, without unreasonable interference. When I enjoy using an app, I buy it. I can’t use this app long enough to enjoy it without those annoying interruptions. And the attitude of the developer convinces me I don’t want to ever download another of their apps.

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When you first download the game, there’s a normal amount of ads at the end of each round. Then gradually they add ads in the middle of a round, along with a message that you’ve completed a certain number of games, and you can either watch an ad or pay money to continue. The number of words completed between ads seems to be random. The first notice I got said I had completed 7 words. The next one said 9, then 8, then 11, then 9, etc. Eleven was the most words it let me complete before interrupting the game for another notice to pay money or watch an ad. Plus it continued to show ads at the end of each round. Then it gave me only one word before breaking in with another demand for money or watch an ad. I don’t mind a reasonable amount of advertising, but this is more ad time than game play.

Hello, we apologize for any inconvenience caused by the ads in the game. We understand that ads can be disruptive to the user experience, and we are actively working on ways to minimize their impact. But they allow us to keep our game free for all users and continue to create new content, regularly upgrade and maintain the game. You can also turn them off, there is such an option. Sincerely, Support Team.

I have played this crossword puzzle twice. The first time after reaching a certain level I received a notification that I wasn’t connected to the internet. I went through all the drill - closing app, shutting down my iPad, disconnect and reconnect to Wi-Fi - nothing worked. The same message popped up. I deleted the app, redownloaded and started all over. Again, once I reached the exact same level as the first time, I have received the same message. No internet connection. I don’t know what the issue is with this app. I love it, but until this “bug” is fixed, I’m deleting the app once again. Too bad, because it really is informative and fun. Good luck to anyone who downloads it.

Hello, thanks for notifying us about such an issue in the app. We're awfully sorry for all the inconveniences caused. Is the problem with "no internet connection" message still relevant for you now? At what level exactly did it occur? Could you please give us more details? Please let us know via the in-app support service (Settings – Contact Support). Or you can contact us at support@severex.io. We'd be happy to assist and resolve this problem! Looking forward to your message, Support Team.