ActiveCampaign 4+

Best of the worst

CRM Apps are the worst apps on the planet. I’ve used them all. ActiveCampaign is close to good, but of course, I can’t even compose a campaign or email design from a template on my phone. Isn’t that the whole point? Other than that, it beats them all except Cloze, which is actually a better CRM for a sales team. It’s just terrible for mass email.

Can’t send an email or campaign to my list

I don’t understand active campaign. On my computer the application is great. However the phone app is nearly useless and even the website on my phone looks horrible. I want to be able to lay in bed and send an email to my list from my phone. I can’t do it on the site bc the left side of the screen won’t move and I can’t do it on the app bc there’s no functionality to send email campaigns - atleast no functionality I can see. It’s quite frustrating. I’ve actually gone back and used convertkit a few times just bc of this-they don’t have an app but their site is incredibly easy to create and send campaigns from my mobile phone. Once I figured out automations I love it and that’s what I’m paying for with Active campaign. But to me this basic function is missing and it’s very annoying. I don’t care about seeing my contacts. I care about communicating with them.

Developer Response ,

Hi BilqisMakeda, thank you for your helpful and fair review. My name is Weien and I'm on the Mobile team at AC. You're right that our mobile website is awful for campaign creation and it's a big omission on the native app. This something we've been discussing but I'd really like your insight on how you use a mobile campaign builder/sender.

Do you picture yourself writing a message that's text-only? Or adding an image or two? Would it be valuable to open a Draft that was created on the desktop, and then edit text blocks on mobile? If you would consider writing to me at app-feedback@activecampaign.com to share more details that would be super helpful in helping us know where to begin tackling this omission.

You can’t see your lists or your contacts that are in Active Campaign?!

When you first login, instead of seeing your lists listed right there, you see your number of contacts and actually have to search for the specific contact?! Amazing choice, all I need is an app where I can click on a list, see all contacts with most recent on top, click that contact, call them back or email and make a note... I believe this would have been the most obvious first iteration, would have loved to have been in the meeting where they somehow talked themselves into way over complicating it. Really like Active Campaign, just needed it on my phone.

Developer Response ,

My name is Sean Wolter. I'm on the mobile team at ActiveCampaign. It's easy to see from your review that using our CRM app has been incredibly frustrating for you. For that, I'm deeply sorry. Our goal is to help every single salesperson in the field be more effective.
Good timing, nonetheless! Our next release will have recent contacts at your fingertips!
Could you spare time to talk more about how you use (and would like to use) ActiveCampaign? Email us at app-feedback@activecampaign.com! We can schedule time to talk at your convenience.