AcuraLink 4+

Worst Vehicle App EVER

I just took my Subaru lease back and man do I regret not getting another Subaru. First of their app that does everything this app does is FREE! The fact that we have to pay for this crap is terrible. This app never works properly. The gas is never accurate, not even close! The car will start when it wants too. It’s winter man! This is the point of paying for an automatic starter! Then there are times I open the app early in the am to start it and it just “starts” as per the app (so we think) so I keep looking at the app b/c I find it weird that it clearly says my engine is on. I come out to my car and it’s been off the whole time. So basically this app is useless and I have to run outside in 20 degree weather to start my car. ACURA you are a disappointment!!!! The vehicle it’s self is crappy but this review is about that app! FYI I have a 2022 Acura TLX.

Worst App and Program

Customer service is terrible. I’ve talked to five different Acura Link agents to get help enrolling in the Connect tier with no luck. Today during the 5th attempt (and after getting in my car to start my one hour commute after work), I was passed around twice, had to provide my VIN (shouldn’t AcuraLink automatically have it from my vehicle?), and then I was hung up on after 30 minutes. I hit the blue AcuraLink button again since I had about another 25 minutes before getting home, however I was placed in the queue for the entire time. I never got the opportunity to talk to anyone again. I pulled into my driveway and gave up for the day. I suppose if I was in a wreck and was seriously injured, I probably would have bled out and died by the time my wrecked vehicle indicator was relayed by AcuraLink to emergency personnel. I don’t recommend this app, nor do I recommend getting an Acura, especially if you’re interested in paying for the upmost in safety features that is supposed to be found in these type of apps connected to their vehicles. The service I’ve received is amateur at best. If you want a vehicle with a connected service/safety app, I would recommend a vehicle with On-Star. On-Star is a professional company with outstanding customer service and ease of enrollment. I really wish I would have bought another Cadillac instead of an Acura.

개발자 답변 ,

We're sorry to hear you're having issues with AcuraLink. For further assistance and troubleshooting, please reach out to our In-Car Technology Support at 1-888-528-7876. Our agents are available Monday-Friday, 6:00am-5:00pm PST.

Thanks,
Acura Client Relations

Why can’t it track a moving car in real time?

Last year we bought a 2023 Nissan Pathfinder. Prior to this, we hadn’t bought a vehicle since 2016. Needless to say, a lot has changed with cars in the past ten years. Our experience with car apps, like AcuraLink, began last year when we bought the Nissan. The Nissan app is vastly superior to the Acura app, basically for one reason; namely the Nissan app allows you to obtain real time tracking of the moving vehicle. My wife and I paid for the Nissan app because of this capability as we value the convenient extra level of safety that is provided by real time, tracking of a moving vehicle. We recently bought a 2024 Acura MDX and after installing the AcuraLink app, we discovered that it cannot provide location services while the vehicle is moving. This is the best feature of the Nissan app and obviously it is technically possible but for some reason Acura hasn’t incorporated this into their app. As I recall, the AcuraLink is free for some amount of time, that I cannot recall at the moment but that I think might be 3 years, and thereafter you have to pay a monthly fee. I will not pay for this app unless it includes moving tracking services like the Nissan app. Furthermore, I am willing to pay a small fee for this service if it’s added before the free trial expires.

개발자 답변 ,

We appreciate your feedback, and we are sorry you are unhappy with our connected products. We will take your feedback into consideration for future product development.

Thanks,
Acura Client Relations