AcuraLink 4+

I’ve been using this app for the last year. I’ve also use this app with the myQ control for the garage while it does work and it’s nice to have on screen in the car. It is certainly not worth anywhere near the subscription required to open your own garage door 180 hours for a five year subscription is really just a bad way to go. How confident are you that you’ll have this exact same car in five years? If you’re not confident, don’t subscribe, you can also use the myQ app from the garage door manufacturer, for free, and skip the expense with the AcuraLink app or you can use the garage door opener control that came with your garage door again for free, or if your car has the embedded garage opener in the mirror for free. I really fail to see the value in subscribing to the garage door functionality from Acura. Seriously? This should be part of the premium subscription that comes that you can subscribe to from with in the app to do things like remote start, etc. this is where the garage door app should live. It should not be a separate subscription. This is just crazy.

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Acura Client Relations

Customer service is terrible. I’ve talked to five different Acura Link agents to get help enrolling in the Connect tier with no luck. Today during the 5th attempt (and after getting in my car to start my one hour commute after work), I was passed around twice, had to provide my VIN (shouldn’t AcuraLink automatically have it from my vehicle?), and then I was hung up on after 30 minutes. I hit the blue AcuraLink button again since I had about another 25 minutes before getting home, however I was placed in the queue for the entire time. I never got the opportunity to talk to anyone again. I pulled into my driveway and gave up for the day. I suppose if I was in a wreck and was seriously injured, I probably would have bled out and died by the time my wrecked vehicle indicator was relayed by AcuraLink to emergency personnel. I don’t recommend this app, nor do I recommend getting an Acura, especially if you’re interested in paying for the upmost in safety features that is supposed to be found in these type of apps connected to their vehicles. The service I’ve received is amateur at best. If you want a vehicle with a connected service/safety app, I would recommend a vehicle with On-Star. On-Star is a professional company with outstanding customer service and ease of enrollment. I really wish I would have bought another Cadillac instead of an Acura.

We're sorry to hear you're having issues with AcuraLink. For further assistance and troubleshooting, please reach out to our In-Car Technology Support at 1-888-528-7876. Our agents are available Monday-Friday, 6:00am-5:00pm PST.

Thanks,
Acura Client Relations

Last year we bought a 2023 Nissan Pathfinder. Prior to this, we hadn’t bought a vehicle since 2016. Needless to say, a lot has changed with cars in the past ten years. Our experience with car apps, like AcuraLink, began last year when we bought the Nissan. The Nissan app is vastly superior to the Acura app, basically for one reason; namely the Nissan app allows you to obtain real time tracking of the moving vehicle. My wife and I paid for the Nissan app because of this capability as we value the convenient extra level of safety that is provided by real time, tracking of a moving vehicle. We recently bought a 2024 Acura MDX and after installing the AcuraLink app, we discovered that it cannot provide location services while the vehicle is moving. This is the best feature of the Nissan app and obviously it is technically possible but for some reason Acura hasn’t incorporated this into their app. As I recall, the AcuraLink is free for some amount of time, that I cannot recall at the moment but that I think might be 3 years, and thereafter you have to pay a monthly fee. I will not pay for this app unless it includes moving tracking services like the Nissan app. Furthermore, I am willing to pay a small fee for this service if it’s added before the free trial expires.

We appreciate your feedback, and we are sorry you are unhappy with our connected products. We will take your feedback into consideration for future product development.

Thanks,
Acura Client Relations