Adobe Workfront 4+

What even is this??

It’s unreal that a company responsible for developing UX and UI to make the underlying software usable could put something like this out. The interface doesn’t make any sense. How do I work on a task? How do I update the progress of a task? What am I supposed to do with this app? Am I just supposed to kind of look around at things and just kind of know they exist somewhere in the company? There is truly no indication of how I as a user am meant to utilize this app.

Do I use it to message back and forth on tasks? Where is my home interface that is useful to me? Do I mark progress or check off subtasks in a way that updates the progress bar and informs others?

Beyond putting labels and tabs into an app I have no clue what’s been done here to make this an actual tool. It’s simply aggregating a bunch of underlying software functions from the desktop product, and kinda calling them into an app I guess?

You took a lot of ingredients, many raw, put them on a plate and slide it messily across the table and said here’s your meal. Could you take a little UX time and UI work to actually chef the ingredients into an award winning and incredibly useful experience? Perhaps and undeniably effective core interaction loop?

Cmon yall. You are microsofting yourself so hard right now. Lots of people make software. Not many make useable products that pull ahead of the pack and endear users to be obsessed and love the product. Be the latter.

Developer Response ,

We appreciate you taking the time to write this review. Here is the guide to our application features: https://experienceleague.adobe.com/docs/workfront/using/basics/mobile-apps/use-workfront-mobile-app/use-the-mobile-app.html?lang=en You could also reach out to this email Grp-WorkfrontMobileExperience@adobe.com We would be glad to help with information about the app’s workflows.

Non functional

I never make reviews, but i had to for this app

Don't even know where to start, absolutely *nothing* works right

Get logged out constantly, have to log in repeatedly. Logging in a 4 step process, and doing it every time i open the app is awful

Unusable interface, makes it not even worth going through. Confusing, unclear where anything is. None of the options of the web version. Some things you just cant do in any way on app

Ill get a notification, open it, then the app restarts, i hve to log back in, but workfront loses whatever it was, and it disappears forever

When notifications come in-app, after clicking on them, they disappear and there is no clear way to access it.

If it wasn't a buggy mess, the messy interface would make it unusable.

I will never forgive my job for making me use this every day.

I probably would have more complaints, but having to log in 500 times, ive completely given up don't even use it anymore.

1 star is too high of a rating

Giving it a third chance

I saw an update so I thought I would try this again after two sorry attempts. I would love to have a functional app for Work Front. However I’m in some kind of a login loop where get taken to an intro page have no way to access the app except to login again and get back to the same promo page. I found a support number on the page but it’s no longer in service. I thought about using the digital assistant, but we all know how that would end. I have begged our Adobe reps for years to hire usability experts.

Developer Response ,

We appreciate you giving us the second try, here is the guide to our application features - https://experienceleague.adobe.com/docs/workfront/using/basics/mobile-apps/use-workfront-mobile-app/use-the-mobile-app.html?lang=en .
And if you’ve more questions and feedback please reach out to this email Grp-WorkfrontMobileExperience@adobe.com and we would be happy to do a live demo of existing workflows of the app.