The ADT Pulse® app allows you to control your home or business security and automation system from virtually anywhere. Using your iOS device, you can manage your home or business security system, surveillance cameras, lights, locks, thermostats and more! With a tap or swipe you can easily help protect what matters most to you, and enjoy an additional level of peace of mind.
With ADT Pulse, you can:
• Arm your system before you leave your home or business from virtually anywhere in the world.
• Turn on your lights right from your app before you arrive at home or work.
• Ensure you have turned off small appliances after you leave your home directly through the app.
• Lock and unlock your doors remotely to allow the dog sitter or others to enter your home when you’re away.
• Receive alerts when your children arrive home from school and view live video to check in on them.
• Adjust your thermostat or put it on a schedule that fits your life.
• Set up custom automations and schedules with vacation modes for the ultimate amount of control for your home!
Interested in an ADT Pulse system for your home or business? Visit adt.com or call (800) ADT-ASAP. To use the ADT Pulse app, you must be an active ADT customer and subscriber to ADT Pulse interactive services.
Note to ADT Pulse customers with “jailbroken” devices:
Security is ADT’s paramount concern. To that end, our product security policy prevents us from allowing access to Pulse through “jailbroken” devices. Jailbroken phones allow users of smartphones and tablets privileged control, or root access to various components of the operating system.
Preventing the use of mobile apps by jailbroken devices is a security industry best practice, as it can help mitigate the impact caused by various forms of malware, viruses and spyware. We recommend using mobile.adtpulse.com as an alternative to accessing your Pulse system on your mobile device.
We’re sorry for any inconvenience. Please contact customer support with additional questions or concerns regarding this issue.
License information available at www.ADT.com or by calling 800.ADT.ASAP. CA ACO7155, 974443, PPO17232; FL EF0001121; LA F1639, F1640, F1643, F1654, F1655; MA 172C; NC Licensed by the Alarm Systems Licensing Board of the State of North Carolina; 7535P2, 7561P2, 7562P10, 7563P7, 7565P1, 7566P9, 7564P4; NY 12000305615; PA 090797; MS 15019511 ©2017 ADT LLC dba ADT Security Services. All rights reserved. ADT, the ADT logo, 800.ADT.ASAP and the product/service names listed in this document are marks and/or registered marks. All trademarks not owned by ADT LLC dba ADT Security Services are the property of their respective owners and are used with permission or allowed under applicable laws. Unauthorized use is strictly prohibited
Bug fixes and performance improvements.
Ratings and Reviews
Finally solid; the app, but not Pulse
It's been quite a while since I last submitted a review of this app, and in that time it's changed from an exercise in frustration to a tool which I can just use without having to think about it. There is a significant weakness in the Pulse architecture as a whole, however. There is no way to use Pulse with a partitioned system, except for P1. The implications of that bad choice include my not being able to see sensors or events in the partition which protects my shop and garage, 200 feet away from my house, and not visible from most areas of the house. Nor is the system capable of sending me texts or emails when there's something I should know about. Nor can sensor events in my outbuilding partition trigger video clip captures, even though I've had ADT install two cameras on that building. Therefore, although this app now works well, the Pulse system lacks functionality which I consider to be fundamental.
There is an incredible delay between logging into the app and being able to arm my home. After opening the app, i see “connecting” on the home page for sometimes 5-15minutes even up to hours as I wait for the app to connect to my home system. I have even left my home disarmed overnight simply because I couldn’t get the app to connect to my alarm system. I have full internet connection at 50mbps and no issues reaching any websites on my phone. I turn WiFi off to attempt to connect via LTE to the app and the same thing occurs- “connecting to system” for 5-15minutes, sometimes it fails all together. So despite multiple connection modalities and ability to reach all other internet based services, it’s clear this is on ADT. Cox communications, my prior home security company, had a far superior response time with the app and truthfully a better all around experience. I pay for Pulse upgrade for remote access via my phone and it has let me down to the point it could be unsafe in the right circumstance should i need quick app access, not to mention leaving my home disarmed overnight due to the app’s inability to connect. Very dissappointing for the world leader in home security.
Used to love it... update is broken
This app sold me on ADT. The ability to arm/disarm on the go was worth the upcharge. The last app had some issues on my wife's phone (6splus) but mine worked perfectly (7plus). The new one didn't want to connect yesterday after I downloaded it... not a huge deal.. thought it was maintenance..... connected this morning and looked promising for the new layout... closed it... ever since it won't load. Gets to the splash screen and crashes shortly after. I'm giving them a few hours until we leave for the grocery store and if it's not working I'm demanding a refund for the app fee
Update: They've updated the app several times since I put this review in.... app is still broken. Less than 10% of the time I need to use it I can. I've tried all of their steps to fix it. Signing in using my password rather than my thumbprint has helped some, but sometimes the app fails to load completely. I've been back and fourth with their customer service several times and they refuse to offer me any credit and only one has offered to remove the charges for the app but that also would take away the access through the website as well.
Someone at apple needs to take this piece of garbage down.
With Family Sharing set up, up to six family members can use this app.