ADT‪+‬ 4+

From day one I was treating with nothing but respect from Roger, then James my installer what and absolute gentleman and perfectionist he was. Then I forgot to get a shed sensor for the door so I ordered it one day and it said 3-5 days delivery next thing I know my doorbell camera alerted me of someone and it was the Fed-x driver I thought to myself I didn’t order anything. It was my shed door sensor in less then 24 hour’s it arrived. I am floored by ADT service they have gone above and beyond my expectations. Thank you all!!

We're so glad to hear it and we're happy to hear you love the system as much as we do! Thank you for being such a wonderful part of our ADT family and we're always here if you need us!

LOVED the Nest app, my security system, doorbell, outdoor cameras and smoke detectors all in one app and easy to access. Only after installing and setting up the ADT+ app and ADT Self Setup system and linking the ADT+ app with permissions to Google do you find out gen 1 cameras and doorbells are not compatible. My Nest Hello door bell does not show up in the ADT+ app and funny enough my Next Outdoor Cam (which is not supported) shows up in the ADT+ app but has a black screen with a warning stating limited function. (No amount of trouble shooting will fix this) In fact the only Nest/google product that does have access in the ADT+ app is my Nest Thermostat. ADT and Google are both unaware of what actually works and doesn’t work, hours spent talking to them booth. Their solution? Buy a new Google battery doorbell and Google Outdoor battery camera if you want it all to work in one app… I spent close to $1000 on my Nest alarm, doorbell and camera and per usual Google has messed it all up. Stay away and invest in something like Ring where everything actually works in ONE app!

*Update
I called the number that ADT suggested in their corporate response.. zero progress made on either side, waste of time for all parties involved.
Total garbage app

We're very sorry to hear of the troubles you've experienced with your system! Our team would love to address any concerns you may be experiencing directly at 1-800-238-2727. - Mazen

Got a self install kit from the google deprecation of its security system. Oh boy, I hit I think every issue others have called out in their reviews, it’s so obviously broken I can’t imagine why the company has not fixed it. You need to call their number and speak with a person to unbreak your account so you can even login. Countless other errors that magically fixed themselves after 10+ retries. If anyone has used another self service app, this one is missing obvious features such as a glance of the devices in the system. A simple question “are any doors open?” is not answerable without multiple taps around the app. Take a look at the countdown when you arm your system. I’ve never seen a countdown go in two second increments. Except they are not exactly 2 seconds, I’ve seen it jump 3 seconds before. ADT has a real stinker of an app with this one. Google integration, like others have said, is broken at best and nonexistent for most. I’ve disabled it to get rid of the black screen nest cameras that claimed to be supported but most definitely are not.

We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at alwaysthere@adt.com with a copy of your concern along with the full address/telephone number of the services so that we can review the account and offer further help? Thank you!