iPhone Screenshots

Description

Welcome to a better way to manage your account with our mobile app. You can report an outage, check outage status, manage your accounts and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips.

Features include:

OUTAGE INFORMATION
- Report a power outage
- Check outage status and track restoration progress
- Easy access to view outage maps in your area

ACCOUNT MANAGEMENT
- Choose "Remember me" to skip logging in each time you use the app*
- Switch between multiple accounts

*Logging into the AEP Texas app requires an active account that is registered online at AEPTexas.com

What’s New

Version 1.18.8

In this release we improved messaging for events when payment processing can’t be completed or takes longer than expected. We also provided a clarification that all payments are processed based on Eastern Time (ET) zone.

Some users are experiencing an intermittent login problem that has been difficult to diagnose. This app version will send additional information back to us to help determine why this might be happening. We are working to resolve the issue and welcome feedback sent to appsupport@aep.com.

Ratings and Reviews

2.9 out of 5
9 Ratings

9 Ratings

collegegirl2031 ,

App doesn’t work

I can’t get into the app it always says it’s an error but if I got to the actual website I can sign in everything works just fine.

Ejb5oh ,

Convenient

Thank you, AEP! Love having the app over having to use the website. Convenience at my fingertips!

txtornado2014 ,

Worthless

No acct no works, no meter no works, no phone number works, exactly what does the app actually do, nothing!

App Privacy

The developer, American Electric Power, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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