Aetna Better Health - Medicaid +17

Sometimes i can’t log in because it wants to to verify through captcha and the verification uses a computer based website clearly not meant for phones. Kinda silly for a phone, if it does that ( and it’s totally random on it it will or won’t) i simply can’t log in period and that is very irritating.

Also I’m sure there is a comment below that says this exact same review so if i get a developer response saying you’ll work on feedback or something. If you don’t work on it, it makes your reply a bit hollow , I’m afraid

Thank you for your feedback.  We apologize for the difficulty the app is causing and are looking into the issue. Please do not hesitate to contact Member Services with the details of the trouble you are having.

There’s nothing perfect in this world, but this so is soooooo much easier to use and more comprehensive than Aetna’s website. Plus, it’s so nice to be able to open the app and have instant access to everything I need. The old way required me to go online, open my browser, type in the website address, and type in my log-in details and then have to navigate through one of the worst websites I have ever been on. This here requires one tap and I’m on because I use Face ID. Even if I didn’t have Face ID I would just have to enter my 4 digit PIN number and voila I’m in!

Thank you for your feedback. We are always working to improve our app. Please don’t hesitate to contact Member Services if you encounter any troubles.

This has probably been the biggest disappointment that I have ever had from an app on the Apple store. I looked forward to this app before Aetna took over Illinicare. The app does not work at all. Every single search for physicians turns up a result of no results found. The only way to find any physician, medical group, or any other medical service is to go to the website. In the Iphone app the application will not even open. In the Ipad app, the app does not function at all. The search and other functions are not working correctly. Unable to change providers in the app or make other changes. If I could I would give it a zero stars but that is not possible.

Thank you for your feedback, we are continuously working to improve the functionality of our Medicaid application. If you are an Aetna Medicaid member, please do not hesitate to contact Aetna Medicaid Member Services with the details of the difficulty you are experiencing.