With Aetna Mobile, your health care is always at your fingertips.
You can look up the status of a claim while at your doctor's office. Forgot your Aetna ID card? No problem. Show the staff your virtual card right on your phone. This feature uses your GPS function to help you no matter where you are ― at home or at work, while traveling for vacation or business. A map provides turn-by-turn directions.
FIND A DOCTOR, URGENT CARE FACILITY, DENTIST, PHARMACY, HOSPITAL AND MORE
Search our network to find the info you need:
• Get driving directions (uses your GPS function)
• Call the office or facility
• View a map
• Transfer contact information to your address book
Searching on Aetna Mobile is easier and faster than ever. Type your search -- just like you do with your favorite search engine. You can also enter locations like “near me” or a zip code to use your smartphone’s GPS.
LOOK UP CLAIMS
See your most recent claims. Get a detailed view of each one. Or search for medical, dental and pharmacy claims by member name or date.
VIEW YOUR MEMBER ID CARD
View the front and back of your ID cards. That's handy if you forgot your card.
VIEW YOUR PERSONAL HEALTH RECORD
If your plan offers a personal health record, you can view your Alerts & Reminders, Emergency Information and Medications. And share data with your health care team.
DISABILITY CLAIM SUPPORT
Aetna Mobile now comes with WorkAbility®. If you have Aetna Disability, you can view the status of your claims and the benefit payments issued on your disability claims.
View limits and balances for your deductible and coinsurance. View balances for your health expense funds.
COMPLAINTS AND APPEALS SUPPORT
If you are registered on Aetna Navigator, you can file complaints and appeals on Aetna Mobile. (Medicare members will continue to use the complaint and appeal forms on the Navigator public site.)
You must always sign in with your User Name and Password. No one but you can reach your personal data.
And once a year we need you to confirm your profile. If your app says it's time to update, log in to the secure site using your computer or mobile web. After you confirm, you can once again access your secure, personal info ― from your computer, Aetna mobile, and this app.
Can't access all the app's features?
If you have more than one Aetna plan or program, the app will prompt you to choose one. Choose your main account. This includes the claims of your current plan. (Some people have Aetna plans from previous jobs; those accounts show only old claims. Other people have financial accounts, such as a health savings account. This is not a main account.)
Is the health plan under your name? (Meaning you are the subscriber or primary account holder.) If so, you can access all the features your plan allows. If you are a dependent, you will have limited access, just like you do when using the secure site on a computer or via mobile web.
Aetna is one of the nation's leading diversified health care benefits companies, serving more than 35 million people with information and resources to help them make better informed decisions about their health care. For more information, see www.aetna.com.
The Aetna Mobile app is compatible with iPhone®, iPod® touch, and iPad® mobile digital devices.
We are listening to your feedback and fixed:
Ratings and Reviews
App needs consistency and updating
There is an option on the app that says you can access your ID cards offline. When I tried to set this up, it asks for a PIN. I tried to set my PIN up, and it kept saying it was the wrong PIN, however, I had never set up a PIN in the first place. I emailed the customer support, and was told that the ID cards cannot be accessed offline and that I would need to save the documents. So there is no consistency between the app and customer support. If customer support doesn’t realize how the app is set up then how am I supposed to get any true help? Also, I am unable to download the ID cards to my phone off the app. Only way would be to screenshot, and with thousands of photos on my phone it would take a lot of time to look up those screenshots. This app just needs a lot of work and with a large insurance company like this, they should be able to afford a good IT person to fix it.
Can’t use a secure password manager = can’t even log in
It won’t let you paste your password into the login form, so if you use a secure password manager like LastPass, you cannot log in. For some reason, banks and insurance companies think that disabling paste is a “security feature.” It’s not. If you switch between apps to try to see your password and type it in manually, every time you switch back to the Aetna app, it deletes everything you’ve typed. So if you can’t memorize your whole password and type it in all at once, you cannot log in. I tried to type feedback into their feedback form, but that didn’t work either! It wouldn’t let me enter text into the form. This app is unusable. As soon as I submit this review, I’m going to delete the app.
The app's "find care" feature is somehow totally disconnected from Aetna's website search feature, as I found absolutely awful results on the app but found great results on the website. Reviews on doctors and practices help a lot but sadly a lot of the ones in my area have terrible reviews- not the apps fault though. I just can't seem to find a simple therapist for depression using this app, please update/fix the "find care" feature. Also when I typed in "therapist" it forced me to select either "massage therapist", "physical therapist", or "occupational therapist" which is annoying, so I selected "occupational therapist" but then i couldn't narrow it down any further? Like I need a therapist for depression but I wasn't able to search specifically for that? Please fix.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.