AI Spanish Learning - Fluency 4+

Love your app and its integration of AI to spice up up an online language learning experience. I am giving this 4 stars as the “Improve Conversation Skills” appears to be bugged; on day 2, this section does not give me criteria to meet that will “complete” that objective for the day, so it is stuck as being incomplete, which causes the app to say I have not completed my education for the day. If this can be addressed/fixed, I will change my review to 5 stars.

Additionally, the support section of your website is not allowing me to submit anything, including a description of that issue.

I do have another small suggestion. The “ask me anything” tab should include the “tap to translate” and “assess my response” features which are present in the “improve conversation” section. I am letting people know about this app, would love to see this take off.

Hi, thank you very much for the detailed review. I am happy to report back that the newest release fixes the bugs that you talk about in your review along with some other improvements based on feedback. I am working on "Ask me Anything" improvements as well. The support form is now fixed so if you have any other feedback please reach out there or you can reach out directly to me at michael@thefluencyapp.com. Thanks for the patience and I hope you enjoy the app!

I hope that this will be an interim review because I don’t think that Fluency will prove to be a 1 (One) Star app—indeed I think it’ll earn high marks from me. First, though, developers have to resolve my free lifetime subscription issue. Succinctly, I see absolutely no way of getting that free lifetime subscription as you advertise. Next, I have tried repeatedly to send you a message using your in-app customer support form. Frustrating and disappointing experience, as its been impossible to send you the message. I repeatedly get an error message. Finally, and supremely disappointing is the fact that (given my experience so far) I can not in good conscience recommend your Fluency to scores of potential subscribers. I will not recommend to anyone an app that’s being advertised as free but which apparently is not.

Earn my revised review by: 1) helping me get the advertised free lifetime subscription; 2) extend or reinstate your free lifetime subscription offer (and let me know its dates so that I can spread the word to the scores of potential new subscribers within my sphere); and 3) fix your customer service generally and the functioning of your in-app contact form specifically. Do so and you will see the effort I’m exerting to write this (hopefully interim) review multiplied tenfold to revise this review.

Hi Ron, my name is Michael and I am the sole owner and developer of Fluency. I am writing to hopefully improve your experience with the app and your feelings towards Fluency. To start out, the lifetime free subscription was available only on February 15th so I believe you may have downloaded the app after I shut the free subscription off. Either way please reach out to me directly at michael@thefluencyapp.com and I will be happy to help you get the free subscription and support your app experience in any way. Secondly I apologize for the support form being down. Fluency is very new and as a one man band sometimes it's easy to miss things. I am glad that you reported what you found when you did. I am happy to tell you that the support form is now fixed and ready for business. Once again I really appreciate the feedback and I look forward to hearing back from you and getting you a subscription. Thanks!

Customer support does not work from the app. I did the first vocabulary lesson where you type in a word once to learn it, but after you type the words in only one time the lesson ends and you cannot go back to actually learn the words. I tried to contact support but only got an error message. Subsequent to my review, the app developer contacted me and said that customer support was fixed and that he is working on the vocabulary. Thank you.

Hi, my name is Michael and I am the sole owner and developer of Fluency. I appreciate you finding this bug and I am happy to say that the support form on the support page is now fixed. Also, you can always reach out directly to me any time you like at michael@thefluencyapp.com.

The vocabulary feature that you describe is something that I am actively building and I will let you know when it is released. I really appreciate the feedback, this is what I need in order to make this the best language learning app ever made.

I would encourage you to keep using Fluency as there is a special SRS algorithm in the Vocabulary section of the app. This means that the app determines when to show you what words so there is no need to go back and revisit words. The app will help you revisit words in the following days automatically based on if you got them correct or not. Thank you again for the feedback and thanks for the download!