Everything you need for your Air Canada flight in one App: booking and manage booking, flight status and notifications, check-in, boarding pass, Rouge in-flight entertainment and more! Optimized for iPhone 8 and compatible with iPad.
Get contextual updates about your upcoming travel plans, right when they matter most.
AEROPLAN®† & AIR CANADA MOBILE+ SYNC
Link your Aeroplan account with Air Canada mobile+ to automatically import and sync your Aeroplan bookings (Menu > Settings > Link Aeroplan account.) Your flights are kept in sync across your signed-in devices.
Receive check-in reminders, flight and gate changes, cancellations, booking changes and more. You can receive notifications by push, email or SMS. Customize your notification preferences from Menu > Settings > Notifications.
Save your passport or NEXUS information in your Air Canada mobile+ profile to have these details automatically completed during check-in.
ELECTRONIC BOARDING PASS
Save your boarding pass in the app for offline use, or add it to Apple Wallet. As your flight approaches, the boarding pass will appear on the app's home screen.
BOOK FLIGHTS & MANAGE TRIPS
Purchase flights and manage your trips (select seats, purchase travel options, change or cancel). Save your credit card in Air Canada mobile+ for quick purchases.
* NEW: Book in US or Canadian dollars. Set your currency from Settings > Preferences.
Start your booking, and complete it later. If you're signed in with Air Canada mobile+, you can resume your booking progress on another signed-in device.
ALTITUDE® DIGITAL CARD
Download a digital version of your Altitude membership card for presentation at the airport, and access to lounges.
AIR CANADA ROUGE® PLAYER (IN-FLIGHT ENTERTAINMENT)
Watch movies, TV shows and more on Air Canada Rouge flights.
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, flight status and check-in.
• Contacts: allows contacts you select to receive flight status notifications.
• Calendar: your flight information can be to your calendar.
• Camera: you can input your Aeroplan, or credit card number/expiry date using the camera.
• Notifications: (push and email/SMS messages) are used to send you service messages related to your upcoming travel or profile information. You can customize these preferences from Menu > Settings > Notifications
• Wi-Fi connection: used to determine if internet access or a connection is available for the entertainment system on Air Canada Rouge flights.
• Your device identity log information (phone model, language, system and app version) is attached to emails you send when an issue is reported via the App.
Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 email@example.com
® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aimia Canada Inc
Apple, Apple Watch, and iTunes are trademarks of Apple Inc (http://www.apple.com)
- General bug fixes and enhancements to keep the app running smoothly.
Ratings and Reviews
A terrible app
Guys, I develop apps for a living and I have to say this is one of the worst I’ve seen. Why?
1) The backend services are flakey as hell. Half the times I’ve tried to use it they are reported as unavailable. My guess is they are either truly down this often or transient service failures result in unrecoverable errors. Either case tells me there’s still a lot of work to do—and perhaps some serious rearchitecting.
2) Error messages are either misleading, useless, or downright wrong. It’s not that difficult to provide clear error messages to the user that tell them what really happened and what can be done (other than “try again later”. Unforgivable.
3) Some functions simply don’t work. After downloading my boarding pass into the app (a behavior I hate—I don’t want to have to launch an app to show my boarding pass at the gate—that’s what the Apple Wallet is for). At least the app does offer an “Add to Wallet” button—which doesn’t work! “Would you like to add 0 boarding passes to your Wallet?” Sheesh!
4) The UX is not bad but not really good either. It doesn’t hew closely to modern UX paradigms and it has a completely inexplicable division of functions to different pages and menus.
Bottom line: use it if you are forced to but don’t expect much.
Air Canada, you not to fire your current development partner and look for developers who earned their chops on AOL website design. And while you’re at it, completely redesign your service layer.
Screen Recorded Sessions
As it’s been widely-reported and now verified, Air Canada has been secretly video recording screen sessions utilizing the handiwork of Glassbox in an effort to gain insight as to how its customers use their (AC’s) app., all the while doing so without the user’s knowledge or consent. I travel broadly with Air Canada and have trusted their app with my personal data for years (credit cards; birthdate information; Passport number with details) to streamline the process in purchasing my fares of travel and get through customs and immigration between countries more smoothly and without hindrance. All this information trusted into the hands of Air Canada to be mindful of and now discovering that this information was recorded as video to be scrutinized for my ease-of-use of the app without my permission.
Because I can no longer trust the integrity of Air Canada as a whole, not only have I now deleted the app but I will forego future travel with this airline and instead spend my money on another carrier who respects my right to privacy.
Do not use this app
I’m not sure how their mobile app product development team got away with releasing this. It either asks you to sign in for no reason (ie. mid check-in process) with an account other than the online web version, stalls on “updating check-in details” until you terminate the app, or says it’s signed you out even though you have yet to sign in. I’d recommend making some changes to the product development team / get new developers & QA the product, or kill the app altogether in favor of the web version. In the meantime, this is unusable therefore it should be pulled from the App Store until a working solution / better mobile direction is provided.
Update: You can’t pay baggage fees thru app, so you still have to stand in line for check-in assistance when you get to airport. Baffling how this got the go ahead for public release. The design is ok, but if it’s not minimally functional then it’s not a viable customer solution.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.