Air Earbuds & Tag Tracker App +4

This app does the job but I wish there was someway to rename the devices especially when so many are listed as unknown. There's also no direct support or email available in the app to contact anyone with questions.

Dear Mae2480,

Thank you for your feedback and for using our app.

We're glad to hear that the app is serving its purpose for you. Regarding your suggestion about renaming devices and accessing support, we'd like to inform you that we do have features in place to address these concerns.

To rename devices: Click on a device and navigate to its screen, you'll find the option to save the device. Once saved you can customize its name by tapping on the pencil icon. These saved devices will be listed under "My Devices" for easy identification and access.

To hide Unknown Devices: Simply tap the switch with the eye icon to show/hide unknown devices on Home screen.
Please note our email and contact option is available within the app. Please go to the Settings -> Support and click on Get Help.
We apologize if you couldn't find the direct contact option within the app. For any questions or assistance, please feel free to reach out to us at support@mobisec.lk. We're here to help and would be happy to assist you further.

We appreciate your feedback and strive to continuously improve our app to better meet your needs. Thank you for bringing these concerns to our attention.

Best regards,
LSA LTD

It seems to detect and name certain devices, mainly Apple ones. However, the list is full of “unknown” devices which drowns out the usefulness of the app. There’s no way to filter by distance and the order of appearing devices is sporadic and random. An app like wonderfund, although showing less devices, shows their names. My oura ring, for example, shows up clearly in wonderfind but is lost in the sea of “unknown” devices, making it sort of useless.

There’s a lot of potential for this app, as it seems to pick up way more devices than other competitors, but it’s impossible to discern which device is which, something that should be possible considering their names automatically show up when discovering them with the iPhone.

Dear ebibborb,

Thank you for your valuable feedback and suggestions. We truly appreciate your insights as they help us improve our app.

We understand your concern about the abundance of "unknown" devices in the list. We'd like to inform you that you can turn off the display of unknown devices by toggling the switch with the eye icon at the top of the screen. Additionally, during the configuring screens, we ask users whether they want to see unknown devices or not, giving you control over what appears in the list.

Regarding the order of appearing devices, we'll take your feedback into account as we continue to refine our app's functionality.

Your input motivates us to work harder to enhance our product, and we're committed to providing a better user experience in future updates.

If you have any further suggestions or questions, please feel free to reach out to us at support@mobisec.lk.

Thank you for using our app and for your support.

Best regards,
LSA LTD

The application was easy to setup and I was able to scan all my Bluetooth devices right away. The mapping feature was excellent in pinpointing the location. The colors from red to green indicators were extremely useful. I would recommend this app as a useful tool when you do lose your devices.

Thank you for your positive feedback! We're thrilled to hear that our app's setup was seamless for you. Delighted that the mapping feature and color indicators met your expectations. Your recommendation means a lot—stay connected, and feel free to reach out if you need any assistance!