Air Transat 4+

Only Way to Fly

I discovered Air TransAt by accident when looking for flights to London. I travel regularly to England. I live in upstate New York and having had horrible experiences at JFK I needed to find an alternative. I live less than 4 hours from Toronto by car and decided to try Air TransAt. Changed my life. No JFK, no connecting flights; the planes are on time, the staff and flight attendants are wonderful, the planes are comfortable, and landing at Gatwick is not an issue. I can even get a bus to Oxford (where I love to visit) from Gatwick. I recommend it to any of my friends or family who want to travel to England or Europe.

Very bad cooperation from Transat

I took a flight from Montreal to Porto with a surfboard.
My flight back was a month later from Lisbon to Montreal.
At the Transat counter they refused to take the surfboard which they had taken on the way to Portugal. They did not warn me, nor was it written anywhere on my ticket that I had to call them 3 days prior my flight to tell them that I had a surfboard.
I offered to pay any amount they wanted for a larger bagage and I begged them to take it since it is a very expensive surfboard.
The supervisor at Air Transat totally refused to help me. Even my father talked to them over the phone from Montreal begging them to help me.
AirTransat forced me to abandon my surf if I did not want to miss my flight.
They tild me that the airport police would pick it up and ship it to me if I left my address and contact numbers.
Now, we try to call and they do not answer. Worse, they are sending me emails telling me that I committed an offend for "abandoning" an item in an airport and they want me to pay a fine of 301 euros !!!
I asked a friend who was still in Lisbon if he could go to the airport and retrieve my surf. They started to interogate him as if he had done something wrong and they refused to give him the surf !!!
Every time I speak with a Transat agent, they transfer me to another department and nobody is helping me !!
I cannot believe that they say they are a good leusure company..!!!
Worst experience EVER with an airline !!!!!

Respuesta del desarrollador ,

Hello, thank you for taking the time to write this down for us. I am sorry your experience did not meet your expectations.
Since the space is limited on our flights, we strongly advise preregistering sporting equipment up to 72 hours prior to departure.
If you wish to discuss more about your situation, you can contact our customer service department here: customerrelations@transat.com
Thank you. /Sophie

Fantastic Flight!

I’ve flown Air Transat several times and I’ve never been disappointed.

The prices are totally acceptable, the seats are very comfortable and the food they serve is really good.

My last flight? 45 minutes early arriving Paris. I’ve been early on several flights, but 45 minutes is very good!

And not to forget the staff: friendly without being superficial, professional and give every impression they really like their job.

What a great pleasure compared to what you experience on USA carriers.

Hope their executives and administrators realise they’ve got a good thing and don’t screw it up like some other airlines have!