Airbnb爱彼迎-民宿预订和旅游短‪租‬ 4+

They do not care about hosts. I have been a host on Airbnb for about a year now and it’s been increasingly stressful by the day. Anytime anything happens on the customer side, no matter how small (like dust on top of the kitchen cabinets, I’ve literally had someone complain about that and get a refund) they penalize you $50 and cancel your payout. On the other hand I just had a guest completely lose his mind, threaten me, and try to leave with my appliances. I ended up having to call the cops and he was arrested (he actually had 3 WARRANTS and a heroin needle on him) when I called customer service to cancel his reservation the line recognized my number, saw I was a host, and hung up on me no matter what choice I made on the automated system. I still haven’t been able to talk to a live person and I’ve called all the numbers. Now I can’t give this psycho his refund and he’s been harassing over the app saying he’s going to leave a bad review sue me and complain to get a full refund, which he’ll probably get. I’m looking into other apps like Vrbo or hometogo but before I do I had to leave this review, I’ve never seen terrible service like this in my entire life, it’s literally non existent. The pay can be good but you’re on your own if anything happens.

I have been trying to communicate with airbnb for the last 2 days and no one responds my messages. i had previously booked and airbnb and didn’t find it to my convenience so i decided to cancel and book a different one. two days later i booked another airbnb and got accepted and my money taken, within two hours airbnb cancelled my stay without any notice or warning. I had to communicate with support and they had told me my card was giving problems and to use a gift card instead, i had waited until the next day to receive my money back to buy a $740 gift card, put it on my account and then try and book another airbnb to get an error and not being allowed to book. after hours of trying to communicate with support they had told me that my account was restricted which is absolutely unbelievable and unacceptable that the last person that talked to me wasn’t able to tell me this so i wouldn’t but a balance on my account and not be able to book when i need a reservation for march 7-9 for my birthday weekend and now have no way to access the funds, after communicating again with support they told me i would be able to book a hotel stay after 24 hours and it’s been 3 days and i still haven’t been able to book anything and i’ve been trying to communicate for 2 days 2 DAYS!!!! with support and have gotten no response when i need a stay in 5 days and have $740 frozen here and can’t do anything and you guys won’t do anything about this !!