DISCOVER MILLIONS OF POSSIBILITIES
Choose from unique homes—near or far—in many countries around the world. Find everything from getaways near national parks to apartments in the heart of big cities and book right in the app.
FIND ONE-OF-A-KIND HOMES
Easily explore the world of Airbnb—and discover homes that you wouldn’t have known to look for—with a new way to search designed around Airbnb Categories. These curated collections of homes are chosen for their style, location, or nearby activities, whether you want a design marvel, a stay somewhere tropical, or a place near incredible surfing.
STAY LONGER AND EXPERIENCE MORE
Split Stays is an innovative new feature that intelligently splits one trip across two homes. Split Stays automatically appear in search results of trips a week or longer—so guests can find more available homes and experience more on their trip.
GET AN UNMATCHED LEVEL OF PROTECTION
AirCover is the most comprehensive free protection in travel, giving guests the confidence of knowing that if something goes wrong, we have their backs.
CHAT WITH YOUR HOST AND CHECK IN EASILY
Feel at home, no matter where you are. The Airbnb app lets you chat with your Host, receive up-to-the-minute information about your booking, and make the most of your trip by getting the best info on everything local that only expert Hosts would know. A redesigned Trips tab puts all your must-have travel details in one place. Here you’ll also find check-in details that make it easy to get there, get inside, and get connected to wifi.
CHOOSE STAYS THAT MEET YOUR NEEDS
Know that every accessibility feature a home has goes through an accessibility review process confirmed by our team of specialists. Easily sort by 13 accessibility search filters, including step-free bedroom access and accessible parking spot.
FIND FUN THINGS TO DO
Get out and explore with a local expert as your guide—or immerse yourself in a new place right from your couch. Go solo, book a private group event, or join a group and meet someone new. Check out Experiences for any age or interest and book, save, or share your favorite ones—all with the Airbnb app.
TRY HOSTING IN 10 EASY STEPS
Turn your space into extra income on Airbnb. List it directly from the Airbnb app, then receive the support and guidance you need to get started with hosting. It’s a great way to fund your dreams and inspire someone else’s next big adventure.
KNOW YOUR SPACE IS PROTECTED
AirCover for Hosts is top-to-bottom protection for every Airbnb Host. It includes $1 million in liability insurance, $1 million in damage protection, and more. It's always included and always free. Only on Airbnb.
Only everything. People are more flexible than ever about where and when they travel. To help you take advantage of these new possibilities, we’re introducing a new way to search using Airbnb Categories, a better way to stay longer with Split Stays, and an unmatched level of free protection with AirCover. Oh, the possibilities.
Ratings and Reviews
Airbnb has totally changed the way we find places to stay. The unique service is packed with amazing spots all around the world—from cottages in France to New York City condos. Book private rooms, share homes with a host, or list your own space. This full-featured app boasts thousands of rent-ready pads, intuitive filters, and a beautiful design.
Love the app as a host, but is missing one key feature for hosts
The app is amazing and I love the expanded ability to included personal info in the scheduled messages. There’s a few things I really want that are not on the app and one is the ability to manually check a guest out of your unit so it allows you to leave a review and change automatically into new daily guests. Otherwise having to wait until 12-3 pm to leave a review after I’ve completed all checkout/check in tasks for the next guest and then having to come back later is a little annoying. Also, if there’s a way to turn off notifications for “_____ is arriving in 12 days” that’d be great. Additionally, I’d love to be able to utilize IF functions for shortcode messages. For example, if I try and attach a shortcode message and include something like the guests home city (“safe travels from /guest_city/!”) but the guests profile doesn’t have that information to pull, it shows as “/guest_city/“ in the message to the guest and I would like to be able to attach an if statement to drop part of the phrase if the info isn’t available (or warn me that it’s not filling it in bc it’s missing that data so I can fix it myself, otherwise I often miss it if I’m not diligent!). This would help avoid a lot of problems.
Awful Customer Service
If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb.
I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.”
So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
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The following data may be collected and linked to your identity:
- Financial Info
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- User Content
- Search History
- Browsing History
- Usage Data
- Other Data
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- Airbnb, Inc.
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