Airbnb 4+

The app is amazing and I love the expanded ability to included personal info in the scheduled messages. There’s a few things I really want that are not on the app and one is the ability to manually check a guest out of your unit so it allows you to leave a review and change automatically into new daily guests. Otherwise having to wait until 12-3 pm to leave a review after I’ve completed all checkout/check in tasks for the next guest and then having to come back later is a little annoying. Also, if there’s a way to turn off notifications for “_____ is arriving in 12 days” that’d be great. Additionally, I’d love to be able to utilize IF functions for shortcode messages. For example, if I try and attach a shortcode message and include something like the guests home city (“safe travels from /guest_city/!”) but the guests profile doesn’t have that information to pull, it shows as “/guest_city/“ in the message to the guest and I would like to be able to attach an if statement to drop part of the phrase if the info isn’t available (or warn me that it’s not filling it in bc it’s missing that data so I can fix it myself, otherwise I often miss it if I’m not diligent!). This would help avoid a lot of problems.

So I have had a lot of horrible experiences with airbnb over the past few years and todays events are the final straw. So I attempted 4 different times to book a 2 night stay and each time the hosts asked me to withdraw because they didn’t have updated schedules loaded. So clearly this is stressful by itself. Well I tried a 5th time and this is where the app failed. My search was pretty simple I basically just filtered out extremely expensive places and anything less than 2 bedrooms. Well I found another acceptable place (I thought) I booked and wow it went through. I was on a road trip and got back 3 days later and was showing the bookings to my friends going and realized it was a 1br so I cancelled right away. I was only refunded 2/3 of my money. This was about 3-4 days after the booking and over 6 weeks before the trip. Basically they have horrible policies and a broken search engine. Overall the company shows it doesn’t care for us by not openly showing the “cleaning fees” (turns out they don’t take a percentage of that fee, that’s why all the hosts have MASSIVE cleaning fees) you only see them when you go to check out and find out the cleaning fees are frequently the same cost as the nights stay and in some cases 2-3times that. The least the company could do is average that into the nightly costs. I highly suggest you find a different app to book through.