What’s New

Version 19.37

Further stability tweaks to make managing your listing and your travels as easy as possible.

Ratings and Reviews

4.8 out of 5
419.4K Ratings

419.4K Ratings

Editors’ Choice

Airbnb has totally changed the way we find places to stay. The unique service is packed with amazing spots all around the world—from cottages in France to New York City condos. Book private rooms, share homes with a host, or list your own space. This full-featured app boasts thousands of rent-ready pads, intuitive filters, and a beautiful design.

Arnold Aguila ,

Customer Support

The app is great alternative to find a cheaper and nicer place then a hotel. But what truly stands out is the customer support. I had a host tell me that I needed to cancel my booking for there place but I was to do it my self. That’s a problem because if the host can’t accommodate me. Then the host should cancel the entire booking on there end so that I can get a full refund. The app warned me multiple times before I hit the cancel button and even told me what to do if a host wanted me to personally when they could not accommodate me. So I continued message the host that she needed to cancel her self. The host assured me that she did cancel and that she’s in the line with customer support. So I in turn, I called customer support. They told me that the host did not canceled the booking and that she is not in contact with customer support at all. They were very professional, patient and did everything I asked for. They gave me a full refund, canceled the booking, and multiple confirmation emails for my records. Key take away sis to always communicate through the app. And when the host ask you to cancel. Tell them to do it themselves. Cause they will still get half your money.

Ejsunshinee ,

They blocked my account at my time of need!

If I could put 0 stars I would. My parents had to go out of the country to do some personal business. They already had a place PAYED for and ready. A few days before my parents had to fly out, the renter decides to flag them as “suspicious”. My parents tried staying somewhere els on Airbnb and they were not able to as they got blocked. I decided to try and rent a place for them and my account was blocked as well. I quickly called customer service. I told them everything and asked if he can help me unblock it since I needed to rent a place in a short period of time for my parents. He basically told me to wait for an email and he could not do anything. I told him I had received the email and no exact reason was given to why my account was blocked. So he did nothing, no help what so ever. This was very frustrating as I needed a place for my parents to stay. They took away our choice of being able to rent a quick place on Airbnb because someone from Mexico decided a paying customer was suspicious. This created so much stress for me because the place my parents relied to stay at was taken away a couple days before they would fly out. The way this is set up is not very well taken care of. There needs to be a better way to be able to distinguish a customer and someone that’s actually suspicious. I wouldn’t have called customer service if I was. This would have been the first time I’ve ever used this and it was a horrible.

Editors’ Choice

Airbnb has totally changed the way we find places to stay. The unique service is packed with amazing spots all around the world—from cottages in France to New York City condos. Book private rooms, share homes with a host, or list your own space. This full-featured app boasts thousands of rent-ready pads, intuitive filters, and a beautiful design.

Information

Seller
Airbnb, Inc.
Size
218.8 MB
Category
Travel
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch. Apple TV.

Languages

English, Arabic, Catalan, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Age Rating
Rated 4+
Copyright
©2019 Airbnb, Inc.
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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