Every day, millions of Airbnb Hosts connect curious people to an endlessly interesting world.
Guests can discover the perfect place to stay for every getaway and explore new experiences while traveling, or online. Hosts can list their extra space, receive hosting tips and support, and earn money while creating memorable moments for guests.
FIND THE PERFECT PLACE TO STAY
Choose from millions of unique, one of a kind places to stay —near or far—in many countries around the world. Find everything from a lakeside cabin to a secluded beach house or an apartment in the heart of a city. Browse through listings of places you’d love to live, work, or just relax, and book your stay directly in the app or save it to your wishlist for future travel.
DISCOVER THINGS TO DO WHEREVER YOU ARE
Find unique Airbnb Experiences to do on your travels -- or even right in your hometown -- led by local Hosts across the globe. From exciting and educational guided tours to delicious cooking and dining experiences, local Hosts are eager to open their world to you. Browse and book Airbnb Experiences based on your destination, or save your favorites to your wishlist and share them with the people you’re traveling with.
EXPERIENCE SOMETHING NEW—WITHOUT LEAVING YOUR HOME
Online Experiences let you explore the world through activities led by one-of-a-kind Hosts from the comfort of your own home. Learn something new just for yourself, book a private group to bring your loved ones together even when you can’t be together, or tour the world and meet new people right from home. Find things to do online for any age or interest, book, save, or share your favorite ones—all with the Airbnb app.
CONNECT WITH LOCAL HOSTS
Feel at home, no matter where you are. The Airbnb app allows guests and Hosts to stay in touch, receive up-to-the-minute information about their bookings, and make the most of their trip by getting the best info on everything local that only expert Hosts would know.
SHARE YOUR WORLD AS A HOST
Join the millions who host every day to connect with people and share your world. Earn extra income for life’s extras by opening your world through hosting. List your space directly from the Airbnb app, then receive personalized tips and insights from the Airbnb team to continuously improve your listing.
MOMENTS THAT MATTER, MADE POSSIBLE BY HOSTS
Escape the hustle of everyday life with the people you love. Learn something new about a culture that’s interested you for years. Spend time with old friends—or make new ones—over a shared interest. The Airbnb app opens up a world of magical moments, made possible by Hosts.
Guests can use the Airbnb app to:
• Book vacation rentals and experiences made possible by hosts for your next solo journey, family vacation, or business trip
• Search for last minute stays or longer host-managed rentals
• Save your favorite homes, things to do, and places—and add invited friends or family to planned vacations
• Add experiences and events to your itinerary
• Message your host for directions, assistance, and helpful tips
Hosts can take advantage of the Airbnb app to:
• Share your extra home space through the vacation rental platform or lead experiences that showcase what makes your city great
• Update your listing and calendar availability
• Share what’s special about your neighborhood with a host guidebook
• Message guests and manage their reservations
We continue to refine the Airbnb app to make hosted traveling as easy as possible.
Ratings and Reviews
Airbnb has totally changed the way we find places to stay. The unique service is packed with amazing spots all around the world—from cottages in France to New York City condos. Book private rooms, share homes with a host, or list your own space. This full-featured app boasts thousands of rent-ready pads, intuitive filters, and a beautiful design.
Worst customer service ever!!
We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!
Awful Customer Service
If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb.
I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.”
So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
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