Aircall - Business Phone 4+

Cloud phone for Businesses

Aircall.io Inc.

    • 3.9 • 28 Ratings
    • Free

iPhone Screenshots

Description

Trusted by 13,000+ companies, Aircall is an easy to use, cloud-based phone solution with features built for a better kind of conversation. Get VoIP set up in seconds and start 
a conversation anywhere in 
the world today.

No hardware. No headaches.

The Aircall softphone fits inside your existing workflows with easy, one-click integrations, connecting CRM systems, helpdesk solutions, and other essential apps.

Accelerate productivity with a powerful dialer and collaborative features:

● International numbers
Claim local numbers for your business in 100+ countries -- even if your team works a continent away.

● Shared contacts
Create and share selected contacts with your team so everyone can follow the conversation.

● Assign and comment on calls
Assign a call to a teammate or add context with a comment and the call will pop up on their to-do list.

● Call transfer
Transfer a call to any of your teammates in one click. You can also transfer to the most qualified teammate. Know who's available and who's not before transferring the call.

● Call recording
Review call recordings to help confirm details, monitor quality and guide training sessions.

● Native SMS: Send and receive one-to-one SMS and talk to your customers and prospects via text messaging. Available for the US, the UK, Australia, and France.


Sign up for Aircall today

If you have any feedback or questions, please visit our Help Center or email our Support team for assistance.

What’s New

Version 5.30.0

Select the closest media server in your Settings section to troubleshoot call quality issues.
Fixes:
Hold and recording buttons won’t load infinitely if there is an error (i.e when there is no internet)
The screen to ask users to log in again due to security reasons will stop displaying more than once per day

Ratings and Reviews

3.9 out of 5
28 Ratings

28 Ratings

Sweetsweetkyle ,

NEED to be able to send photos

So far Aircall has been solid.
Like the reports, Hubspot/Intercom integrations, call recording, SMS etc.

A MAJOR limitation is not being able to send/receive photo messages (MMS)

Our customers use screenshots to report errors and we send photos for support, and this isn’t possible with Aircall mobile or desktop.

I’d give it 5 stars if we could send MMS. But so far this has been an extreme inconvenience pain for us since we use Aircall for our Customer Support line.

Devs: I’ve already mentioned this in your feature request page numerous times, so please don’t ask me to put it there again :)

Developer Response ,

Thank you for sharing your feedback. We appreciate you logging your feature request, as this is exactly how we prioritize the features we develop. We are currently developing MMS capabilities, so be assured that you've been heard! We hope to provide an exciting update on this for you soon. In the meantime, please consider one our other SMS integrations to find a workaround solution to text pictures with your Aircall numbers: aircall.io/call-center-software-integrations/sms - Max from Aircall

amuska77 ,

Fast-clear sound- all in one!

We have been trying for our business to get a great working phone service! We tried everything unitl we finally found AIRCALL! Excellent overall , and from the beginning the set up was easy, the app has amazing features that let you streamline the call process! Amazing features to manage a team and their calls, with 100% visibility of all activities by any user! Sound quality is perfect and there are never lost or dropped calls! We are pleased as a team by using aircall and have seen productivity and efficiency increase! Click to dial is a lifesaver, and you will never have to dial a number again! It is a 5 star service for us and happy we found you AIRCALL!!!

Developer Response ,

Hi there, thank you for your stellar review. We're so happy you found Aircall too 💚 We love doing what we do because of customers like you and can't wait to see what great things your team accomplishes with our product. I hope you have a fantastic day! - Leslie from Aircall

OverlordOfHuify ,

HubSpot + Aircall = 😍🤑🥳

Using Aircall has been such an amazing dream come true. Not only is the team extremely responsive and helpful (shout out to Jake and Meg!), but this has been one of the easiest solutions to roll out across our sales team and our service team.

Our sales team needed a solution where they could call and text from their phones, as well as have all that information inside the HubSpot CRM. In less than a day we were up and running!

Developer Response ,

👏👏👏👏👏 Thank you for sharing such amazing feedback! I just shared this with Jake and Meg—it made their day 😊 HubSpot is one of our strongest partners and we have invested a lot in our relationship, so we promise you that the future will only be brighter for your team. Cheers! - Max from Aircall

App Privacy

The developer, Aircall.io Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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