AirMore - Connect with PC 4+

Photos with this camera are saved as HEIC and the app does not recognize that format when pasting to Windows 10. Do I need to install a program on Win 10 to convert the format?

Revised review Feb 2020
Requested help on this issue by direct communication on help line and got the response to the effect “sorry it does not work for you”. I found the answer myself and now the app works pretty well. The Web offers “free” apps to convert HEIC to JPEG but I chose to pay $5.00 to Microsoft hoping that by doing so the photos on my camera would not be shared with anyone. The Microsoft sponsored app is a little cumbersome requiring some extra clicks but it does work and photos on my iPhone X are transferred to Win 10 computer in high resolution to the file of my choice AND can be erased from my phone with a confirmation click on the phone.
This system is better than transferring images via iCloud app on Win 10

I’ve been using AirMore for more than 3 years now and I’ve loved it. Not only is it a good way to wirelessly transfer music, photos and videos, it’s also a great music player. I put all of my music into this app because of its great and easy-to-use music player. With the playlists you can make to put certain songs in certain playlists, it’s amazing. You can also shuffle, replay a song, or play songs in order. Not only that, you can listen while your phone is turned off. The only thing that bothers me about the music player is the way you add songs to playlists. I have over 400 songs installed onto AirMore and whenever I want a certain song I’m listening to in a playlist, I can’t just add it when I’m listening to it currently, like when I’m on the screen where I can favorite it, pause, skip, etc.. I have to exit the selected screen and tap on the top right corner where it says “select” and it gives me a new page where it goes back to the top and doesn’t even show what song I’m currently listening to either. Anyways, amazing app, just one thing that bothers me about it, either way, I’m still using it for years to come!

I loooove this app! It's ease of use and versatility. Allows me to customize my playlists exactly the way I want it without having to actually deal with iTunes. BUT lately it keeps freezing my phone or the app itself freezes after 2 or 3 songs. Then I have to reload the app and then it says it has trouble synching to my libraries. It will play the whole song then just pauses itself. When u try to get into the app or press play it freezes my whole screen then it won't work until I again reload the app after it unfreezes hours later. Please fix this!!! This was one of my fav apps!!!