Akario Backline is a feature-rich, secure texting application that is purpose-built for healthcare. Backline delivers a cutting-edge secure messaging platform that significantly improves productivity and patient outcomes while protecting PHI. With Backline you can connect and share, quickly and reliably, no matter where you are. The result is better care team collaboration, improved productivity, and better patient outcomes. Akario Backline is powered by DrFirst, a pioneer of trusted and innovative healthcare software solutions and services.
•Patient-Centered Chat for care teams, created and updated through an ADT/HL7 interface with your EMR/EHR/HIS system
•Secure text messaging to support HIPAA-compliant communications
•Secure one-on-one or group chats
•Online availability displayed
•Push message notifications
•Message status indicating read receipts, acknowledgements and timestamps
•Rich Media attachments up to 20MB such as photos, lab results, audio or video files
Ratings and Reviews
Great for free texting internationally and secure group messages
We just used Backline like an internal Twitter account with almost 250 team members. It allowed us to have a real time discussion that was secure. Our meeting happened in a place with only 1 bar of phone reception but since there was wifi we could still communicate even though we were spread across the country and even internationally. In fact- some of our staff were even able to participate in the chat discussion while flying over wifi - which is something they could never have done over SMS text. Plus now we have a documented record of the entire thread for administrative purposes.
This program has been great for our company until the latest couple updates. We now get ‘reminder’ notifications immediately after the initial notification, which may be helpful if it took place later on, but is useless and irritating right after the first. Please fix this!!!
Developer Response ,
Thank you for the feedback. We implemented the “repeat” reminder based on customer requests; however, we are able to turn off the repeat reminder for your organization if you do not want this feature enabled. Please contact your account manager with this request, and we will take care of it.
Thank you again!
Clean and Feature Rich
Really easy to set up and use. We can now securely chat with doctor’s outside of our practice and even start conversations with patients.
Also, the patient centered chat function streamlines communication around each patient which is an incredible time-saver!
With Family Sharing set up, up to six family members can use this app.