I have no issues using the app and find the UI simple enough to navigate. Picking seats and pulling up purchased ticket information is easy. A nice to have would be the ability to purchase items separately (Mondo cups for example) or add onto an existing order somehow. There’s been multiple times where they announce the cups and I’ve already bought my tickets. Only way to add it is to refund and purchase it all over again which isn’t ideal since I could lose my seats. My main issue pertains to the Support tab. It’s poorly optimized for mobile devices (inputs and text are too small). The bigger problem is that support never responds to anything. I’ve sent two support tickets and never got any replies, makes me wonder if it even submits the form properly.

Alamo Drafthouse is my favorite place to watch movies! Yes the workers do walk around but they do their best to not obstruct your view and enjoy your experience! I love the campy vibe and the seats do not disappoint. My only negative experiences have been with “special” instances. Watching a normal movie is fine, but 1-Went to see a special viewing of a movie where they offered a free glass of champagne on the app…we get to the venue and they have no clue what we are talking about. 2-Alamo had a pizza I looooved and they took it off the menu during Covid times. They had an ad that said it was coming back and I loved it. Didn’t see it on their regular menu so I emailed the chef from the actual venue I was attending to make sure it was there. They said it would be available until may ( I emailed around march). Sure enough I went in April and requested it and the guy had no clue what I was talking about. Other than the unique events, I love the place and go every time I want to see a movie!

I loved having the Season Pass, just $20 a month and I could watch a movie every day with a $2 fee. I had it for about 2 months, and LOVED it, but then decided to cancel for a month or 2 because I would be out of town and/or working too much to use it. When things finally slowed down and I went to renew it, it wouldn’t let me pay for it. I would put in ALL my information, hit submit, and the page would do nothing. Occasionally it would pop up with a “You already have a Subscription!” Message. I had to Google and read ON A REDDIT FORUM that if you cancel Season Pass, you can’t renew it for a year. Nowhere during the process of subscribing or canceling my membership did it ever include that clause.I can only assume the people behind it were incompetent or purposefully don’t include it so you get used to seeing movies regularly and now have to pay full price each time. Either way, it made me very disappointed in the Alamo Drafthouse, which makes me sad because it was one of the few businesses I really loved.

The app doesn’t save my payment method. It’s annoying to have to add it every time and sometimes I miss out on tickets as a result if I’m with friends getting tickets together and they all get theirs and I don’t have my wallet on me and can’t buy a ticket at the same time. Every time I check to save my card and the next time I go to buy a ticket, my card from the last time isn’t saved. I’m the only one I know of that this happens to, and a ton of my friends use the app regularly. I’ve tried everything I can think of to fix it (use different cards, uncheck and recheck save payment, sign out and sign back in, update app, delete app and redownload) including trying to buy a ticket online but I can’t use my season pass that way. I’ve contacted the main Alamo Drafthouse support and they keep telling me they’re looking into it and fixing it but that hasn’t happened yet.