Alamo Drafthouse 4+

I have no issues using the app and find the UI simple enough to navigate. Picking seats and pulling up purchased ticket information is easy.

A nice to have would be the ability to purchase items separately (Mondo cups for example) or add onto an existing order somehow. There’s been multiple times where they announce the cups and I’ve already bought my tickets. Only way to add it is to refund and purchase it all over again which isn’t ideal since I could lose my seats.

My main issue pertains to the Support tab. It’s poorly optimized for mobile devices (inputs and text are too small). The bigger problem is that support never responds to anything. I’ve sent two support tickets and never got any replies, makes me wonder if it even submits the form properly.

Come on, Alamo Drafthouse! You updated your app so it crashes just in time for trying to reopen your theaters. I have a Season Pass. I have to use your app (with cell service and Bluetooth) to access my tickets instead of just putting them in Apple Wallet because you don’t have good Apple support. And it really infuriates me that I have to pay a “convenience” fee to get a ticket with my Season Pass. Who is that “convenient” for? Season Pass holders should be able to get tickets without paying the fee, or have the option to get a ticket at the theater to avoid the fee. Of course, if you don’t fix the crashing problem, I won’t be able to use my Season Pass at all. I realize you show old movies (and I appreciate that!), but you need to bring your app into the 21st century.

This app and honestly this company needs to integrate Apple services more. Currently you have to create an account using Facebook or creating one yourself (most people will choose FB) and then they have to enter their credit card information instead of using Apple Pay. It’s really sketchy to have FB to have access to my card number. Then after you buy the ticket you can’t add it to Apple wallet to make life simpler, no Alamo wants to add an additional layer of friction by housing the ticket completely in their app so you have to hope you have enough cell signal to access it when it comes time to use it.