Screenshots

Description

Access your Alaska USA account in the palm of your hand

• Quick and secure log in with Touch ID® or Face ID
• Deposit checks remotely without waiting in line
• View balances and transaction activity
• Transfer funds
• Pay bills or schedule recurring payments
• Check current rates
• Locate an Alaska USA branch, surcharge-free ATM, or CO-OP® Shared Branch

Contact Alaska USA 24 hours a day, 7 days a week
• Call 907-563-4567 or 800-525-9094
• Email memberservice@alaskausa.org

Federally insured by NCUA.

Touch ID and Face ID are trademarks of Apple Inc.
® 2019 Alaska USA Federal Credit Union

What’s New

Version 5.3.2

General bug fixes

Ratings and Reviews

2.6 out of 5
214 Ratings

214 Ratings

dancingdrillteamer ,

Lengthy approval time

The app works fine. It's quite annoying it takes so long for remote deposits to be available though. AlaskaUSA claims the funds will be available within 1-5 days. They should just say 5 days. We have made 20 some remote deposits and have NEVER received the funds in less than 5 days. Once my husband called and it was approved over the phone sooner. Which I don't understand? Anyway, it doesn't matter how big or small the amount is,
whether it's from a well-known entity such as the State of Alaska, whether we've received a check from the same entity in the past, what type of check it is, whether it's a money order. It doesn't matter. Five days. Just say it will take five days and stop claiming it will be less.

Developer Response ,

Hi Dancingdrillteamer, we appreciate you taking the time to leave us a review and we are sorry to read that you are not satisfied with our Remote Deposit feature. We will pass along your feedback to our development team to be reviewed.

totallyfrozen ,

Needs intelligent updating

UPDATE, 2020: Trying to add a payment to a biller whose name starts with “T”, but the app won’t scroll down the list that far. Portrait or Landscape mode makes no difference. Great! Now how am I supposed to get this bill paid?! Once I finish the migration, all my banking will be with another institution and AKUSA will be history.
UPDATE, 2019: I don’t recommend this app. After almost 30 years with this institution, I just can’t even recommend using AlaskaUSA for any regular banking anymore, really. They changed the BillPay system and drastically complicated it. I used to schedule the bills to be paid ON my paydays and things went smoothly for years. Now the system includes both Send and Delivery dates for a payment. I found the system unnecessarily cumbersome and confusing. Several times now I’ve been hit by bills being paid when I don’t have the funds to cover them and ended up with hundreds of dollars overdrawn PLUS AKUSA’s $25 each overdraft fine! I don’t understand the reason for the change in the first place and I don’t understand how this is supposed to make my banking experience easier. After 29 as a member of AKUSA, I can’t take the financial burden of their BillPay “service”. I’m going to start migrating my business over to my USAA accounts.

Developer Response ,

Hi totallyfrozen, we don’t have any reported issues with our BillPay but we would like to look into this. Could you please email us at memberservice@alaskausa.org and reference your review?

belowzro ,

Updated Bill Pay isn’t user friendly at all!!

You guys have recently updated or acquired a new system for Bill Pay..well, you need to go back to the old system because if you seriously think this new version is better or easier to use...you’re wrong!! Everything I’ve accustomed to before were gone. This new update or new vendor just ruined it. I can see pending or upcoming bills but it won’t let me schedule future bills with future dates. The dates are immediately plugged in for me and I can’t change it!! I need to be able to change the dates!! I’ve had Bill Pay service ever since they started a long time ago since 2002-ish (I think) and it was working fine and I’ve gotten used to it until now. It’s difficult to navigate. It’s to a point where I can say it’s a waste of time for me to use it! I might have to look elsewhere to use Bill Pay. Pls fix it and make it user friendly again. Thanks.

Information

Seller
Alaska USA Federal Credit Union
Size
5.4 MB
Category
Finance
Compatibility

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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