Albertsons Deals & Reward‪s‬ 17+

The app is fine for looking at the weekly ads but you have to click, click again, then find it on your list then click again to use it next time you check out. Too many steps involved, and lately the app coupons are not working at check out. No one at the store knows why, no one can solve this problem. I’ve lost out on 2 rewards points because of it. Very frustrating. And I’m not the only person who’s experienced these issues. The app needs a redesign, streamline the process, let the customer use the app coupons at every store without having to reset which store you want to use each time. This is supposed to make shopping more convenient. It’s not having the desired effect.

Reduced to 2 stars because this app just completely failed in store and does not ad the items on sale in the weekly circular. That means you still need to cut out the paper ad and take it to the store because it isn’t listed on sale in the app! Useless

Trying to navigate through the weekly ads is a nightmare. If you click on an item to find out the details of the offer, you find out the hard way that if you don’t use the “X” button to close the item but instead do what any other app or website would do and use the back button, you reset and reload the weekly ads forcing you to start over from the beginning. It takes hours to sort through all the ads and that alone makes this app very challenging to use. I love the savings but this design is making me think twice about spending 5 hours trying to sort through the ads. The old way of navigating the ads was far faster and this is a serious setback to trying to use this app.

Like most people, grocery shopping is not my favorite weekend experience. Albertson’s app makes going to the grocery a necessary evil. The app is fraught with data entry errors, rarely works in scan mode, and is the most user unfriendly program I’ve ever seen. Five other women shoppers, two of whom are millennials, were as frustrated with the app as I was today. One poor lady said she thought it was her fault that the app didn’t work. When I complained to the manager, he said I had to talk to “Corporate,” since he couldn’t do anything. I hope that the marketing geniuses who dreamed up this multi-layered pricing system based on how much time you’re willing to waste online listen to their customer base. At this point I’ve decided to shop at Albertson’s as infrequently as possible, although I’ve been a loyal customer for 28 years. The cost benefit trade off between Albertsons and a combination of Walmart, Sprouts and Whole Foods has moved to Albertson’s competition. Why can’t you offer fair prices and loss leader incentives in a transparent and easy fashion?