Alfa2Go 4+

Life Insurance Customer

Not user friendly on making payments for Life Insurance. Need to work on this program. Always get kicked off or not able to process all the way through.

Never works

I’ve had this app for 2+years and it has never works for making payments... It’s useless! I left Alfa because you don’t take care of your software issues, I came back a year later hoping it would be fixed and my agent assured me it would work. 6 months into it and your system is still broke, it’s showing my account from 3 years ago… a very upset customer and one who will put this on social media..

After 3 different “technical assistance” personel, I finally got put on the call back status Mrs Kathryn called me and I told her my issue and she fix it. She fix it in less than 5 minutes, you need to give her a raise. She just kept a customer who was about to go find a new company and leave Alfa for the second time in 18 months… I’m gonna stay with Alfa because you have finally got some good people on staff.

Developer Response ,

Hi, we appreciate your feedback and we apologize for the inconvenience. We are happy to help resolve the issue you are seeing. Please give our customer resource center a quick call at 1-800-964-2532.

Thanks,
Alfa App Support Team

I had to lower my rating

This app barely works, it does not allow you to pay your bill in the app, and the website that it directs you to won’t let you pay your bill either. I was going to give it to stars because Alfa as a company is wonderful, but this ad doesn’t even deserve a full star.I have just had to bite the bullet and pay a $10 late fee because I paid it on the app a week ago, three days ago I got a text saying that I never pay my bill, so I tried paying it online again, today I got an email saying I still owe…. I finally just called customer service, and because I set up auto pay three days ago when it wouldn’t even let me attempt to pay my bill they’re saying that I didn’t try to pay it a week ago like I did.