Alfa2Go 4+

Excellent update!

Really excited to see an update for the Alfa2Go app. The app is clean, usable, and with new features like saving ID cards offline it a must for every Alfa Customer. This update is worth the wait!

I had to lower my rating

This app barely works, it does not allow you to pay your bill in the app, and the website that it directs you to won’t let you pay your bill either. I was going to give it to stars because Alfa as a company is wonderful, but this ad doesn’t even deserve a full star.I have just had to bite the bullet and pay a $10 late fee because I paid it on the app a week ago, three days ago I got a text saying that I never pay my bill, so I tried paying it online again, today I got an email saying I still owe…. I finally just called customer service, and because I set up auto pay three days ago when it wouldn’t even let me attempt to pay my bill they’re saying that I didn’t try to pay it a week ago like I did.

App needs upgrading

Waited 1.5 hours on hold awaiting on the Roadside assistance to answer. Overall a 2.5 hour phone call while I was broke down with a flat.
No way to schedule roadside assistance on the app.
Then the roadside assistance rep made me pay almost $100 for a 7 mile tow.
The app doesn’t even have my other vehicles and difficult to pull up any documents or insurance id card.
Hopefully they get it together soon because I am going to get AAA.

Developer Response ,

Thank you for reaching out to us, we would like to hear more about your roadside assistance experience and help troubleshoot your issue with your vehicles, ID cards, and documents in the app, could you please give us a quick call at 1-800-964-2532? We certainly apologize for any inconvenience and are always striving to make sure our customers are satisfied.