I like Alibaba a lot, however it needs to be brought up how the app malfunctions in chat and after-order services. There is no legitimate reason for it to crash or a seller claims not being able to do something simple like reporting a tracking number. With a large order showing ‘successfully delivered’ in a different US state- I’d never know if I was getting scammed by the supplier. The dismissiveness about resolving was riding the clock. Like most carriers, UPS has its quirks but is great with reporting a shipment’s location. The screenshot I was sent did not match with UPS global nor domestic and I am a customer. It had not made it to the carrier at all while the seller listed a USPS Express shipment (5-7 days) to Alibaba. It’s been 60+ days, still waiting for a complete shipment but if I respond in mobile it resets. I should not have to pay full price and was probably overcharged for shipping. I was glad to get Alibaba to step in with their Trade assurance policy. If there is a post-order concern, I’ve noticed the app freezes & crashes a lot. It also resets requests. Alibaba runs paying Buyers away with this App. I trust the service but I’d expect functions to be way better than eBay’s App to disappointment. I really hope there’s improvements to come, but desktop mode is better.

Years ago I used this sit to purchase an item. The item never arrived. I waited months to get my money back.Now it’s 2024. I did a Google search for a particular item. The search result showed this site had it at a very reasonable and affordable site. So, I was willing to try it again. I utilized this app….and it was extreemly difficult to use because the images and font were extreemly very tiny. There was no way to zoom or increase the font to read the description details or anything. It just didn’t work. I had to take a screenshot of each page just to I creas the font to read. It just became too frustrating because I wanted to purchase many things. So I had no other choice than to not use the site because the small print made it too difficult. So I hope the app developers read this and correct the issue because they seem to have nice products at inexpensive prices (according to Google search). Perhaps I will visit their site again I the near future to see if they improved their site. I will provide an update if I do. I’m looking forward. Good day.

They take your money with no intentions of fulfilling the order. I was really hesitant so after about 3 years of researching this app and the company I was looking to source from I figured if they have been around this long they have to be legit. I was $1100 wrong. I was very specific that the order was to make it to my address and they agreed. As soon as they received payment they lead me on thinking I had to pick it up at the port so I told them I would hire my own shipping company to get it to me as long as they double the order at no extra cost. Half a year later they won’t do it so I said give me my money back. They won’t and this apps customer support is terrible. The customer support tab won’t even load and if it does the next step for customer support definitely won’t. Then it tells you that you will need a computer to contact support then you do and it won’t remember any of your login information. Then you finally get to a spot where you can tell them that this company who has been doing business under this app for 4+ years took my money. They respond that hdt tubing doesn’t have any affiliation with them so there is nothing they will do about it. Take note of my valuable lesson and don’t give this company any trust unless you can afford to give another country your hard earned money. It’s not worth it.

I ordered items and seen that it shipped. That was great at the time. Three weeks later I see that the tracking said that the items was delivered. Yes, they were delivered but not to me or the state that I live in. I contacted the supplier and they claimed that was an error tracking number and sends me a copy of a UPS label that they just created. That means my items never shipped out. I put in a claim with the trade assurance letting them know my items never shipped and the tracking number in my order has nothing to do with my order. I let them know that it needed to be updated to not delivered/ complete so my trade assurance can start on the day the items are actually delivered. To make a long story short they never updated the order and kept saying the supplier made an error with shipping and has fixed it. You will receive your items soon. I tell you they need to hire people who can actually read and write English. Just an horrible experience. This is why I always do test runs with new suppliers and only place small orders for this reason. Now once my order is delivered my trade assurance will be no good because the supplier refuse to update the order because that will prove they necker shipped it out when they claimed they did. This was my experience and it was not a good one.