Alight Mobile 4+

I’ve seen the negative reviews. However, far as I can tell the app is about the same speed as the web site and pretty much displays the same information. I may end up using it for data information to be plugged into Quicken, we’ll see.
As far as Alight being the usual bunch of Wall Street money grubbers trying to manage or snarf your hard earned 401k money with non-public, non-reported, “mutual funds” with difficult to determine costs, got no argument with that. Which is why I removed the bulk of my 401k to a self-directed IRA back when my company made the shift; depends upon whether your company allows for that or not, I guess.
But the app does what it says on the tin.

Using the app is frustrating due to lag, glitches and random reloading issues. Not user friendly. The website is a little better, but not by much. Although I will say that the chat feature under contact us is the best place to get information and ask questions and the representative are very friendly and knowledgeable. The representative for phone inquiries can’t see some information and feels a bit pointless although all individuals were amazing and tried their best. Using the chat bot feature “need help” is only good if you don’t know how to navigate the site and only tells you where to go for information. The information on the app may not be up to date or available to see, such as conversations and notes made for your account. Any contact and or additional information should be available to the app user. Chats with representatives also should have the option to save conversations for references if need at a letter date. Feels a bit like the app user is in the dark about their account and requires contacting customer service if additional information is needed.

This is my company’s new app to help centralize benefits and encourage wellness. However it will be costing my company a lot more time for me to manage such. The app does not have a back to Home button on any page: when you go down a section for perhaps 8 screens, you have to click your way all the way back through all the screens you just navigated - how frustrating given the amount of branches in this app. Furthermore the app seems to be missing the required permissions to enable Apple Health tracking: when you link it will tell you that is linked but it is not as the app never invokes the Apple Health permissions screen to enable it to read my data so consequently it does not track steps automatically. In addition, I signed up for a challenge to manual record each day if I have met that challenge: however it does not allow you to save any confirmation of completion. The result is an app that takes a lot of time to use and fails to track anything about your health - it also seems the $s my company is providing by tracking things in this app is a con and not achievable.