Works fine for when you need it. But I have decided I no longer need the membership and cannot find a way to cancel my membership.

I posted below yesterday and today received an email from the company. They walked me through the process and have made everything right for me! I highly recommend using this wash for your dogs! Got into the app and purchased $90 to be placed in the “wallet” for future dog washes. Got to the site and was absolutely unable to use this app to use the prepaid money that had been purchased earlier. Ended up purchasing yet another dog wash! I’m more than a little frustrated and annoyed. Not user friendly at all! If this gets fixed and I’m then able to use these prepurchased washes, I will definitely post as such!

I signed up for the monthly subscription. When doing so it said that I’d get $15 credit. Well, that doesn’t get applied to monthly washes, so you have to buy extras, like treats, to use the money. I seem to remember is saying it was $15 off the first month. Secondly, you can sign up for service via app, but there is no way to cancel. Instead you have to email or call a number. If you can sign me up and take my money though an online form you should be able to cancel.Clearly a questionable company.

I was so excited for the membership via the app. Now my card has been charged three times , the app gave me an error message when I tried to use the pet wash (I have a screen shot so you can use the error to trouble shoot) and then had to pay another $20 out of pocket for the pet wash because I still had to bathe my doggie. It would be great if someone could reach out to me to fix the issue because I can’t seem to find customer service . Thanks much !