Allina Health 12+

I’m given prompts to pay a bill, but there’s no way to do so in the app. Seems more like broken feature than a missing feature. Also, I’ve tried to do to telehealth appointments with video with my provider through this application. The first time it worked well; the second time it didn’t work at all. It was the same provider both times, I followed the same steps both times, and the app was fully up-to-date both times. Other than these two things, a very helpful app.

All of the things that I was supposed to do … it doesn’t work for me I’m not ever able to schedule because the options don’t match what I’m scheduling for and my doctor doesn’t come up I can’t schedule a psychiatry I don’t have access to any of my charts files or anything and communication is lagging I can’t start a new conversation with my doctor and it takes forever for him to get back to me it’s short and impersonal
The app is the most frustrating thing that I have been experiencing in my most recent life… The only thing it’s good for is to remember when I scheduled my appointments for other than that it pisses me off and I looked at the ratings and other reviews makes sense if you’re going to do some thing and create an app make it at least functionable for everybody before you release it otherwise you will lose a lot of customers.

I’ve had mostly good experiences and care from Allina but this app started bloody terrible and it’s not improved over several years. It never improves or if it does it’s incremental and then gets worse somehow. Big issues just scheduling with doctors I’ve seen before, and the module for seeing someone new is an even worse nightmare. Here’s a case where just an old fashion call beats what’s being offered here. Wonder how many hundreds of thousands of dollars Allina is spending to keep this garbage tech afloat? Pretty sad. It is 2024 guys. It is going to be 2025 in a short time and this? This is what you’re offering your patients? We live in the future, dummies catch up. It’s all enough to start shopping for a whole new set of clinics and hospitals.