Allstate® Mobile is anytime access to one of the nation’s most trusted insurance providers. Pay bills… Report claims… Get roadside assistance, accident support and more.
You’re in Good Hands with these features:
• Drivewise® – Earn rewards for safe driving*
• Insurance ID cards – The glovebox digging ends now
• View auto coverage – Know how you’re protected
• QuickFoto Claim® – File claims in a (camera) flash
• My Agent – Access your agent’s info
• Gas Finder – Locate and compare prices of nearby gas stations
*Using Drivewise® as part of Allstate® Mobile uses your phone’s GPS services. Continued use of GPS running in the background can dramatically decrease battery life.
We have fixed the issue with Face ID and Touch ID
Ratings and Reviews
Stellar Customer Service and Experience
I wanted to say that I rarely leave reviews for anything but I wanted to take the time to say HOW ABSOLUTELY AMAZING it has been to have Allstate as my insurance provider. I heard about a local branch that was a favorite of a coworker years ago as a freshman college student with zero experience/knowledge about insurance. Through every step of getting insurance, having to cancel my insurance, and then picking it up later again, they have been awesome at answering all of my questions and getting me the best prices. Even when I received a new car and was shopping for insurance, ridiculously high quotes were given to me, and then the second I call Allstate, my rep Cathe Cook’s branch found me not only an affordable quote, but also one that covered me in every way comfortably and they worked to find me discounts I could qualify for. Not to mention they found it all without me even needing to ask! Every question I email or call in about is answered super promptly, and I never leave the conversation confused. I 10/10 recommend👏🏾
Very recently I noticed my app had an “action needed” banner next to Drivewise on the mobile app. I opened it, went through the steps to reactivate Drivewise and went about my business, driving multiple times a day thinking I was active on Drivewise. Silly me! I have to open the app and go through the reactivation process EVERY SINGLE TIME I get in my car in order to log my trips and qualify for a very small refund. If I close out of the app, it also deactivates my Drivewise. If I let it run in the background to slow my phone down, it works fine but makes me super unhappy when I can hear my phone running but no call shows up on my screen. If I leave it up in background and open enough apps after Allstate, my phone will log me out of the app and I will have to sign in again, only to find the “action needed” banner again. Considering doing some insurance shopping. My last safe driving refund did not even cover paying myself minimum wage for ONE HOUR, a small fraction of the time I have put into reactivation on this app. I feel like I am overpaying for my insurance to stay with a reputable company, you might consider putting some time and effort into fixing this app and making your customers happy! No one has time to sit in their driveway before every single trip and go through the steps to reactivate. Today’s world thrives on convenience!
WOULD GIVE ALLSTATE ZERO STARS IF I COULD
Let me start by saying I’ve been with Allstate for 47 years....ever since I moved out of my parents house to attend college I had auto coverage through them. I’ve had both auto and home insurance with them since my first home purchase in 1987. So, think about how many thousands of dollars I’ve paid Allstate in that time period. The tile roof on my current home was inspected by Allstate in 2016 before they would insure the home. Per Allstate the roof was replaced 10 years ago and was in excellent shape. Then the AZ monsoon season came in July of 2018 and blew almost every tile out of alignment and broke more than a few. Five roofing contractors looked at the roof and each one said the roof was in need of full replacement due to the damage. Allstate disagreed. They wanted to “repair” the tile roof with “similar” clay tiles that did not match the San Valle clay tile because it hasn’t been made in many years. Allstate’s first estimate to repair the roof was $700 which doesn’t even cover my deductible. After months of wrangling, (8 months) my roofing contractor was able to get the repair amount up to $14,000 which was just over half what the roof actually cost us. Long story short, I’m no longer with Allstate. They have absolutely no clue what customer service or customer loyalty is all about. 47 years of customer loyalty meant nothing to them....I was just a very expensive premium to them.
- Allstate Insurance Company
- 180.5 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- ©2014 Allstate Insurance Company
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