Aloft Air Control 4+

Awesome customer support!

Jon and Kevin are great, I have just started using the app and had a small issue with an airspace LAANC authorization. I got on the chat and they quickly responded, answered my questions, shared helpful information, and help me better understand my next steps. I absolutely love that I can send in my questions and I know I will get an answer or support even on a Saturday. Really happy with this app, that you fellas!

Poor Business Practices

Never received a notification for change of TOS. Recently received an email that read like ransom that stated unless we pay into their enterprise program, our accounts would be deactivated in 7 days.

We were then gaslit and told we received plenty of emails. We had not. We used none of the features in the enterprise program, but we’re essentially told that they were being lenient with us already. Unfortunate, but we, along with any drone-centric company we know, will not be using this platform anymore.

There are plenty of free options available on the market. In the future, we may use the paid functions of those software. But we certainly will not be bringing our business to this company.

Phản Hồi Từ Nhà Phát Triển ,

Hi, Tammerz. I know we went over these terms of service changes that went into effect over a year ago on various email threads with you and your team, and were happy to continue that conversation at any time.

As it relates to the app store and the Aloft community who may see this, we want to call out that yes -- it is part of our terms of service to charge enterprises to use the service. We do this for a number of reasons (business, legal, support, and otherwise) -- but perhaps one of the most important is that it enables us to provide free services on Aloft, B4UFLY, etc. to hundreds of thousands of individual and recreational drone pilots. If we aren't able to charge businesses like yours that have huge operations, it's a detriment to the entire industry. Hope that helps and happy to engage in further discussions at any time. Fly safe.

Aloft Air Control is horrible.

Aloft Air Control is horrible. As with most business in life, a company will develop a great product and realize they can make more money if they redevelop it, sunset the old version and release a new version forcing everyone to the new version…and of course the new version is never as user friendly, nor does it work as good as the original. This app is a perfect example. Aloft was great for the drone industry for a long time. Now they have gotten greedy and power hungry and destroyed what they used to be. There is much better options available for cheaper with better support. It’s only going to get worse. Stay away.