altafiber Assist 4+

Name: altafiber Assist
Rating: 4.5 (6 reviews)
Author: Cincinnati Bell

Cincinnati Bell

- 4.5 • 6 calificaciones

- Gratis

Descripción

altafiber Assist runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest!

After running your scan an altafiber support agent needs to look at the information collected, so please contact us for help if you have run a scan before talking with us.

3 jun 2024

Versión 26.0.0

We've improved your experience with a brand-new update! Here's what you can expect:

- A fresh new look: We've modernized our user interface to give you a new and updated experience.
- A new self-service tool: Troubleshoot areas where you are experiencing connectivity or range issues and determine where you may want to improve your WiFi coverage!

4.5 de 5

6 calificaciones

Amazing

Had to call tech support for slow speed. Agent had me download this and it ran a test. I gave her the code and she was able to see that my neighbor was connected to my network causing me to lose some of my speed. Who knows how long I would have been on the phone without this.

Hi There- Thanks for providing feedback for our Cincinnati Bell Support App. We are glad to hear that it ended up helping resolve your issue with your Internet that you had been experiencing. --Caitlin

Helped a lot!

My WiFi has been giving me a lot of issues lately. When I called CincinnatiBell, the agent had me download this app, and it ran a scan. There was no login requirements or information I had to input. It didn’t take too long, and when it was done- It gave me a code to provide to the agent. Immediately she was able to tell me details about my router. She told me what all was connected, what has bad signal and what has good signal, and most importantly, they were able to tell me that my router had a frequency that was being used by my neighbor. She changed it on her side, and everything is working amazingly since!

Hi Matti- Thanks for providing feedback for our Cincinnati Bell Support App. We are glad to hear that it ended up helping resolve your issue with your Internet that you had been experiencing. --Caitlin

Cincinnati Bell, que desarrolló esta app, indicó que entre las prácticas de privacidad de la app, pueden incluirse el manejo de datos que se describe a continuación. Para obtener detalles, consulta la política de privacidad del desarrollador.