All your shows in one place. Stream Live TV or catch up on your Cloud DVR recordings from anywhere within your home. Plus, you can watch TV on the go with some of your favorite shows and networks available, anytime, anywhere there is an internet connection with the Altice One App.
• Watch Live TV for your entire channel lineup, On Demand programming* and your Cloud DVR recordings from anywhere in your home
• With the TV to GO feature, watch programs from top networks anytime, anywhere
• Start watching a recording on your device and resume watching the same program on your TV
• Use Restart to start select shows from the very beginning, even if you tune in late *
• Schedule Cloud DVR Recordings
• View Scheduled and Recorded Lists
• Manage Scheduled and Recorded programs
• Use your device as a virtual remote control for your Altice One and Altice One Minis
• Search using your voice by actor, director, title, genre or keyword
• Set up parental controls to restrict what your child can watch through the Altice One App
• Turn on features like Closed Captioning and SAP
• Available content and features are based on your current programming package and premium service. Not all content is available to stream at this time.
• An Optimum ID and Password
• A WiFi connection
• Visit optimum.net/app for more information
*Feature not available in all areas.
Please visit www.optimum.net/pages/Terms/AlticeOneApp.html to review the full terms of service.
We’re frequently updating our app in order to give you the best experience. To ensure you always have the latest version, please turn on auto-updates.
In this release we’ve made some bug fixes and stability improvements.
Your reviews and feedback are important to us. If you are enjoying the app, please consider leaving a review or rating! For support or suggestions, you can reach us at m.me/optimum or Facebook.com/Optimum
Ratings and Reviews
Stopped working within hours
I left optimum, however I came back because of it’s competitive prices and overall great customer service. I installed the optimum app on Wednesday however I started having issues within hours of their installation. The T.V and remote will not sync and I have no use for any of the apps as they are non accessible at the moment. The only way I can access Netflix is if I can get through with the remote. However it only works on my main box and not the other two boxes I pay for. I have a tech coming tomorrow to address these issues however it’s inconvenient that I started having issues within 2 hours of the tech leaving my home.
Developer Response ,
Hello, and thank you for your feedback. I hope that everything has since been resolved for you. If not, please reach out to our Technical Support Team by telephone, chat, @OptimumHelp on Twitter using #AOApp, or Optimum on Facebook: https://www.optimum.net/support/contact-us
Everything from the guide layout (cannot scroll to see what’s on more than an hour in advance and forget looking back to see if a show was on earlier. You can’t.) to trying to find and then watch things on demand is practically impossible. Nothing is intuitive and constantly having to scroll and push buttons to find out simple information. When trying to watch on iPad the on demand menu is ridiculous. Episodes are out of order...certain tv channels show ‘error try back later’. You also can no longer input a specific channel number...you have to scroll the guide or use up/down arrow on app on iPad. Or I just can’t find the option. There is NOTHING to like about Altice. No clock on boxes? Seriously? Even the voice remote often brings you to a screen that you then have to choose from to find what MIGHT be what you’re looking for. I also notice information for most channels on tv on demand items are missing info. Ugh. We have a second home that has xfinity and there is no comparison. Optimum has always been a little behind in quality but this is the worst.
Can’t do picture n picture
The altice experience for our home was an overall awful experience. But this review is for the altice app. After a couple years of using altice app, we moved out of state and Xfinity is now our local provider.
Right away the one feature xfinity offers that altice was missing for years is the ability to multi task while still watching tv through the altice app. Unless I’m missing something, you can’t carry over a small video screen of what you’re watching on the iPad over to a different app. With xfinity, I’m writing this review right now while catching up on one of my shows that’s playing on the upper right hand corner of my screen.
altice refusing to add this necessary feature is puzzling. I’m pretty sure altice devs are fully aware of this feature, it’s clearly missing by design. Without doing any research I’d imagine it’s one of the most requested features. Yet they haven’t added it?? Until they do, their app deserves to be poorly rated because of its limitations on the iPad. Not to mention lots of intermittent buffering while streaming content.
Developer Response ,
Dear GinoDotCom. We're sorry to hear that your experience with Altice was not satisfactory. We do our best to provide the best services as possible to all of our customers. However, we do thank you for your constructive feedback about the small video screen feature on the foreground. We do want to let you know that the feature is planned to be implemented in a future update. We hope that you will allow us to serve you again soon so that we can exceed your entertainment needs.
With Family Sharing set up, up to six family members can use this app.