Alto 4+

I've been a member now for the past 6+ months or so. I've only taken a handful of rides as our society begins to reopen, but every Alto ride I've had, I've loved and thoroughly enjoyed. Every driver has been safe, kind and respectful...reminding me of the features of my ride as well as being wonderful to talk with. I originally was interested in Alto specifically because of your workplace structure and the way you employ your drivers and give them proper benefits. It is obvious and apparent that the way Alto takes care of and treats their employees with respect has a trickle down effect to the way they perform and treat us as customers. In my conversations with drivers, they have raved about the way they're valued as people with Alto, as compared to their previous time with Uber/Lyft. My girlfriend has also gone on a couple of rides with me and has thoroughly enjoyed the experiences just as much as I have. Full disclosure, I had been a Lyft Pink member as well for the past 2 years, but I will be discontinuing that and committing all of my future rides to Alto; it will be my sole membership moving forward.

In LA Uber and Lyft have gotten so bad… long wait times, stressed out drivers … I was about to decide to start driving again (for the past year I’ve only been using ride share) but then this Instagram ad showed up and I tried it … clean cars, nice drivers … and for me personally I used to really get so sick of the gross chemical air fresheners the Uber/Lyft drivers use … all Alto cars are freshened naturally they smell great without the chemical residue stinking up your clothes … also you know how some Uber black cars show up and smell like cigarettes ? Not here … so perfect thank you !

Whoever is creating the app doesn’t understand how the DMV is laid out. It reminds me of when Postmates first came to town. It was an allow delivery people who are in Arlington deliver to Shaw based on mileage during rush hour. I like Alto’s service but their boundaries are frustrating.

I travel for work and would use them more often if it weren’t for their odd boundary rules. If I walk .4 miles from my front door, I can be picked up and taken to the airport. from airports. I can be dropped at my front door. I like the idea of having to clean cars and trained drivers. But with those limits it’s just better to go with a taxi service or Uber.
I understand that there are certain areas they may not use the service as often, but if you are willing to take someone to the airport based on a quarter of a mile then maybe have a special airport service option?