Altra Mobile 4+

What is going on?

I’ve been an avid user of the app for years, so has my partner. It’s always been functional and useful.

I’ve been noticing it acting glitchy here and there for months. Mostly when attempting to transfer funds. Or the loading wheel of doom will take too long and everything acts up after that. Or the spot to enter your password never loads so you just can’t log in at all.

Now we can barely log in or do anything. The loading wheel dominates every screen. I was patiently waiting because I need to do some mobile banking today, only to be told I have no accounts lol. That would be so alarming if I wasn’t expecting it at this point.

I switched to Altra from a different credit union and I’ve missed their online banking desperately. Please help the app, she needs a little TLC.

Locked Out of My Account

The app was working OK for a while until a little over a week ago when I went on a roadtrip and my debit card was locked. I was able to call customer service and turn it back on but my account through the app is still locking me out, showing a “try again” button upon ppening the app that doesn’t do anything. Calling customer service didn’t yield any results. Stuff like this is unfortunately not uncommon with Altra so I will probably switch banks in the new future if these issues are not resolved.

Can’t login to account

For the past week I haven’t been able to login to my account for some reason. I can go to atms and access but every time I try to login it says error occurred . It’s honestly pretty annoying. I’ve tried restarting my phone and deleting the app and re installing it and nothing works . Other than this I’ve never had any problems. So not sure if you guys or Altra can do anything about it or not or if you guys are doing maintenance on it or what.

Developer Response ,

Thanks for the feedback. We want to try and help you but we need more information. Please call us at 800-755-0055 so we can help.