With a touch of a finger, AlwaysAssist makes benefits even simpler to use for Unum, Colonial Life, Colonial Voluntary Benefits, AlwaysCare, and Starmount dental and vision plan members. It’s simple, secure and free!

24/7 Features:
* View and share member ID cards
* Find in-network providers and click to call
* Access benefits & track claims
* Retrieve secure, digital explanations of benefits
* Update user preferences

How to get started:
Click the “Sign Up” link on login screen and provide the appropriate information to sign in for the first time.

Security: The AlwaysAssist mobile app features the most up-to-date security technology to protect your personal health information. Your username and password must be entered each time you login to the app and retrieve insurance information.

About AlwaysAssist: AlwaysAssist is the online benefits management solution for Unum Dental℠, Unum Vision℠, Colonial Life dental and vision, Colonial Voluntary Benefits, AlwaysCare Benefits and Starmount Life Insurance Company.

What’s New

Version 5.6.1

Updates to our Unum dental and vision ID cards.

Ratings and Reviews

2.6 out of 5
28 Ratings

28 Ratings

cclauset ,


Maybe this app (which appears to just be a web view anyway and not a true iOS app) works great for an individual subscriber, but, as far as I can tell, it’s not possible to see claims for dependents. While there is a menu to select a different subscriber (dependent), the displayed claims are always from the primary. I’ll just suffer through the AlwaysAssist website using a real web browser instead.

darthvicki ,

Unable to see dependent claims

Can’t see claims for dependents. Can’t search for a provider by name. No option to save a copy of the member ID card to Apple Wallet. Not impressed at all with this app.


App is letterboxed (doesn’t support newer iPhones)

Apps are supposed to correctly support iPhones that have come out in recent years. This app does not. There are big black bars at the bottom and top of the screen (this is sometimes called letterboxing). Looks very poor. Surprised this hasn’t been kicked off the App Store yet.

App Privacy

The developer, Starmount Life Insurance Company, inc., has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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